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Join a multi-national company and
SR. associate metrics design & analysis
Place of work
Prešov region, Košice region
Prešov region, Košice region
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Location: Kosice Slovakia
Working time: EMEA hours
Responsibilities:
Working time: EMEA hours
Responsibilities:
- Design and develop custom reports and charts to meet customer requirements
- Work with cross-functional teams to obtain metric/reports information in order to compile data elements and address issues/gaps accordingly
- Conduct analysis of trends and pareto key drivers; explain and deliver report to functional teams
- Identify opportunities for automation, from a reporting perspective, and implement efficiencies in a timely and effective manner
- Communicate results, inaccuracies and outliers internally to SLA Manager and functional team
- Work with Process Manager to develop and/or update process documentation, distribute new/changed process notification to those impacted (including those with a “need to know”) and ensure those impacted are effectively trained on process
- Support IT development and testing activities, as related to new process, business requirements
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Required Skills:
Desired Skills:
- Fluent English
- Proficient in the use of Microsoft Office applications including Excel, PowerPoint, Access and Word
- Experienced in collecting and interpreting statistical data
- Experience with interpretation of reporting requirements in support of adhoc reporting
- Extensive application testing experience
- Must excel in the preparation of reports and analytical charts and demonstrate the ability to create and maintain reports using Business Objects, Cognos and/or MS Access
- Excellent written and verbal communication skills and experience in collecting and interpreting data
- Demonstrated knowledge using software programming logic/code to create efficiencies in reports is required
Desired Skills:
- Experience in understanding network and operational service level metrics
- ITIL Foundations certification
- Knowledge of relational databases (i.e., SQL, MS Access, Oracle)
- Experience using the following tools: AOTS, GPS/Vantive, ICE, Business Direct, SharePoint and Databank
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
Contact
More good reasons to join us...
Sickness compensation plan, Private medical program, Extensive life and disability insurance
Employee discounts
Company team building events, Sports & culture
Numerous lifestyle discounts
Annual team award bonus, Special bonus for important life events
Award winning AT&T university
On-site parking
ID: 2038537
Dátum zverejnenia: 5.3.2015
2015-03-05
lokalita: Prešov region, Košice region Pozícia: Business Analyst, Customer Support Specialist, Reporting Specialist Spoločnosť: AT&T Global Network Services Slovakia