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Join a multi-national company and
Sr. Associate Complex Billing Services (US hours)
Place of work
Lakeside Park, Tomasikova 64, Bratislava
Lakeside Park, Tomasikova 64, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Location: Lakeside, Bratislava, Slovakia
Working time: US business hours / 2:00pm -10:30pm /
Working time: US business hours / 2:00pm -10:30pm /
- Ensure customer issues service orders at the right time and systems are updated
- Coordinate activities between customer, AT&T and other departments
- Coordinate activities including: reporting to customer, providing updates for customer & network, updating systems and tools
- Mediate issues between distributor, customer and within different departments
- Provide room ready requirements, milestones and statuses
- Program management (ATX Total Service) when in project quantity, if requested
- Manage non-physical projects from cradle to grave including all project aspects
- Track down and/or redirect customer questions to the correct contact
- Initiate process improvements as discovered
- Train sales how to manage non-new-revenue generation projects
Employee perks, benefits
4 weeks of vacation
Meal vouchers
Compensation for income loss due to sickness
Company risk life insurance
Centre teambuilding events
Trainings
Meal vouchers
Compensation for income loss due to sickness
Company risk life insurance
Centre teambuilding events
Trainings
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Fluent English language communication skills are required including proficient writing ability
- Knowledge of the Project Management methodology and best practices
- PC literate with experience in a range of software packages. (MS Excel, MS Outlook, MS Word)
- Flexible, Analytical mindset, Problem solving abilities, Stress resistant, Team player
- Strong communication and negotiation skills
- Strong interpersonal skills
- Knowledge of Network Planning, Engineering and Construction architectures
- PM certification is a strong advantage
- Knowledge of order management and service delivery
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
Contact
More good reasons to join us...
Sickness compensation plan, Private medical program, Extensive life and disability insurance
Employee discounts
Company team building events, Sports & culture
Numerous lifestyle discounts
Annual team award bonus, Special bonus for important life events
Award winning AT&T university
On-site parking
ID: 2032997
Dátum zverejnenia: 2.3.2015
2015-03-02
lokalita: Bratislava Pozícia: Administrative Worker, Official, Assistant, Billing Clerk, Billing Specialist, Customer Support Specialist Spoločnosť: AT&T Global Network Services Slovakia