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Project Implementation Manager (US hours)
Place of work
Lakeside Park, Tomasikova 64, Bratislava
Lakeside Park, Tomasikova 64, Bratislava
Contract type
full-time
full-time
Start date
after February 1st or later
after February 1st or later
Wage (gross)
motivating, depends on experience
motivating, depends on experience
Information about the position
Job description, responsibilities and duties
Working Hours:
Primary US working hours 2-10:30pm CET (depending on account assignment)
Place of work: Lakeside Park, Bratislava
SCOPE of RESPONSIBILITIES:
The MNS Customer Service Delivery team within Slovakia is responsible for facilitating and supporting the implementation of the customer designed solution within the Managed Network Services.
PIM manages main responsibility is leading the implementation of new external clients into the AT&T Managed Network Services by establishing initial contact with the client once the service is sold; creating a project schedule to meet contractual requirements & customer needs; compiling the AT&T resources required to support the project; and negotiating implementation schedules with the internal and the external resources and suppliers. PIM is responsible for overall implementation of the customer design, which includes overseeing of partnering services. In addition, PIM is responsible for the customer until contract termination. Project Managers can be engaged also during the time of pre-sales when customer is not onboarded. PIM assist the sales team with most critical aspects of implementation to onboard successfully the customer.
• Accountable for implementation of WAN/LAN for managed client which includes implementing and billing per contract specifications
• Interact with both internal and external AT&T resources to complete provisioning tasks.
• Utilize and update management databases in conjunction with the provisioning process
• Ability to discern key aspects of a problem and address them at an early state by determining the best resolution
• Escalation point for any critical milestone during the implementation/post implementation, even for partnering services.
• Working schedule is in the U.S. hours with some flexibility based on customer set.
• Completion of task includes overtime work if necessary on short notice.
• 24/7 support
• Overseeing of Legal elements
• Be compliant with MRS processes; customer processes
• Understanding of customer network/custom elements
• Flexible to extend responsibilities as customer requires
Primary US working hours 2-10:30pm CET (depending on account assignment)
Place of work: Lakeside Park, Bratislava
SCOPE of RESPONSIBILITIES:
The MNS Customer Service Delivery team within Slovakia is responsible for facilitating and supporting the implementation of the customer designed solution within the Managed Network Services.
PIM manages main responsibility is leading the implementation of new external clients into the AT&T Managed Network Services by establishing initial contact with the client once the service is sold; creating a project schedule to meet contractual requirements & customer needs; compiling the AT&T resources required to support the project; and negotiating implementation schedules with the internal and the external resources and suppliers. PIM is responsible for overall implementation of the customer design, which includes overseeing of partnering services. In addition, PIM is responsible for the customer until contract termination. Project Managers can be engaged also during the time of pre-sales when customer is not onboarded. PIM assist the sales team with most critical aspects of implementation to onboard successfully the customer.
• Accountable for implementation of WAN/LAN for managed client which includes implementing and billing per contract specifications
• Interact with both internal and external AT&T resources to complete provisioning tasks.
• Utilize and update management databases in conjunction with the provisioning process
• Ability to discern key aspects of a problem and address them at an early state by determining the best resolution
• Escalation point for any critical milestone during the implementation/post implementation, even for partnering services.
• Working schedule is in the U.S. hours with some flexibility based on customer set.
• Completion of task includes overtime work if necessary on short notice.
• 24/7 support
• Overseeing of Legal elements
• Be compliant with MRS processes; customer processes
• Understanding of customer network/custom elements
• Flexible to extend responsibilities as customer requires
Employee perks, benefits
•Taxi ride home on company costs when finishing after 10 PM (within Bratislava only)
• Meal vouchers
• Compensation for income loss due to sickness
• Company risk life insurance
• Centre teambuilding events
• Trainings
• Meal vouchers
• Compensation for income loss due to sickness
• Company risk life insurance
• Centre teambuilding events
• Trainings
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Required Education:
• University degree,
Skills and Experience:
• Fluent English language communication skills are required including proficient writing ability
• At least 2 years of previous working experience, ideally from international company
• PC literate with experience of a range of software packages. (MS Excel, Outlook, Word, Access)
• Previous experience from CUSTOMER-facing role
• Knowledge of the Project Management best practices is advantageous.
• The ability to interact on the phone with the customers and their peers during the implementation and problem determination process
• Flexible, Analytical mind, Problem solver, Stress resistant, Team player.
• University degree,
Skills and Experience:
• Fluent English language communication skills are required including proficient writing ability
• At least 2 years of previous working experience, ideally from international company
• PC literate with experience of a range of software packages. (MS Excel, Outlook, Word, Access)
• Previous experience from CUSTOMER-facing role
• Knowledge of the Project Management best practices is advantageous.
• The ability to interact on the phone with the customers and their peers during the implementation and problem determination process
• Flexible, Analytical mind, Problem solver, Stress resistant, Team player.
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
Contact
More good reasons to join us...
Sickness compensation plan, Private medical program, Extensive life and disability insurance
Employee discounts
Company team building events, Sports & culture
Numerous lifestyle discounts
Annual team award bonus, Special bonus for important life events
Award winning AT&T university
On-site parking
ID: 1990588
Dátum zverejnenia: 9.2.2015
2015-02-09
lokalita: Bratislava Pozícia: Administrative Worker, Official, Assistant, Call Operator, Customer Support Specialist, Project Manager Spoločnosť: AT&T Global Network Services Slovakia
Základná zložka mzdy (brutto) a ďalšie odmeny: motivating, depends on experience