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Join a multi-national company and

Senior Service Manager

Place of work
Košice

Contract type
full-time

Information about the position

Job description, responsibilities and duties

We are looking for experienced people in Telecommunication or IT industry, who like the challenge and want to grow their career without any limits. You will get an opportunity to work with the most technical teams who support the world's most advanced and powerful global backbone network. You will be responsible for your own portfolio of accounts which are part of Fortune 500 and you will be a critical member in the overall AT&T service offerings. The role will stretch your account management, project management and technical knowledge to make you the best in class when it comes to Service Management. Don’t miss this unique opportunity to join one of world's largest communications companies and be part of our stellar AT&T team!

Job Description:
Account focal point for the customer and within AT&T
Leading conference calls, involving both internal and external teams
Working with the technical teams on change management coordination
Escalation point for service issues
Security focal point responsible for compliance and audit activities
Stores and maintains account documentation
Responsible for customer satisfaction and delivering high quality customer experience
Creating Root Cause Analysis for Service impacting outages
Responsible for Account Stewardship
Partners with the Sales Executive to pursue new business opportunities

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Required Skills
Advanced level of Business English, both verbal and written
Ability to communicate complex concepts, services and solutions
Being able to communicate on executive level
Ability to solve problems and offer solutions
Project Management
Security and audit compliance
Technical knowledge of IT operations Network technologies, Data Center, Cloud services
Ideal candidate should possess one or more of the following certifications: CAPM, PMP, Prince2®, ITIL, CCNA or CCDA and similar

Position will be based in Slovakia, Kosice. This position requires candidate to work in US time zone - e.g. 14.00pm-22.30pm Slovakia time. Senior Service Manager is also expected to handle outages. This means occasionally to work late night or early morning hours, on rare occasion weekends SK time.

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.