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SOHO System Implementation Manager

Place of work
Bratislava

Contract type
full-time

Information about the position

Job description, responsibilities and duties

US hours (starting 3:30 PM)

The SOHO SIM position is a technical position that focuses on gathering, analyzing and validating customer requirements for the AT&T VPN Service, determining proper configurations, working with customers in understanding the service, to serve as a project manager for large rollouts that also involve the configuration of AT&T VPN device or Cisco routers. The role is customer facing and requires strong communication skills (ie: ability to lead calls), strong IP based trouble shooting skills, a high level of service comprehension and attention to on-time performance as determined by customers and internal guidelines / targets.

For this position you should preferably have strong communication skills and should be a graduate of a secondary high school or university. Knowledge of information technologies (TCP/IP, network protocols, WAN) and project management.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - Advanced
Microsoft Word - Advanced
Microsoft Outlook - Advanced

Number of years of experience

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

Fluent in the English language. Good verbal communication skills and proficient writing ability.
Knowledge of various communication technologies and networking technologies e.g. TCP / IP, Routing protocols, LAN, WAN technologies.
Sound knowledge of Routers, Bridges, Multiplexers, and Switches.
Ability to interact on the phone with customers and their peers during the implementation and problem determination process. Prior experience interfacing directly with customers, project managers, internal organizations and PTT companies is desired.
Strong problem solving abilities. Confident communicator with the ability to communicate effectively with vendors and customers.
Self-motivated, proactive and willing to take ownership of issues and drive them to timely and successful resolution with a minimum of supervision.
Prior project management experience is very helpful .
Prior experience with Cisco router configurations or Cisco. Certification (CCNA) is an advantage.
PC literate with experience using a range of software packages (Spreadsheets, Outlook email, Web databases, etc.).

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Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.