Join a multi-national company and

For juniors or graduates: Customer Care Agent for Billing (US hours)

Place of work
Lakeside Park, Tomasikova 24, Bratislava
Contract type
full-time
Start date
approx. February 15, 2015
Wage (gross)
depends on experience

Information about the position

Job description, responsibilities and duties

***Great for graduates and people with limited experience!***

Working hours: US time (from the afternoon till the late evening)
Location: Lakeside Park, Tomasikova 64, Bratislava
Contract type: fixed-term for 1 year (possibility to extend depending on business needs and employee performance)

AT&T, leading global telecommunication company is dedicated to providing the next generation of technology, as well as working with these technologies. The future is now, are you ready for the challenge?


RESPONSIBILITIES:

You will be working within a newly established team called “AT&T Dispute Management Team”. The task of the team is to resolve queries and disputes (various kinds of errors) related to invoices for our customers.

At this role, you will be working both on Front Office (direct communication with customer) or Back Office (investigation of more complex disputes). The position supports customers in the US and in South America therefore US working hours are required.

The role is very much that of a ‘Problem Solver’, an aptitude to assimilate data from various sources, having confidence in the use of technical tools and standard Microsoft software, accompanied with strong communications skills, will lead to success in this role.

Thus, a combination of excellent communication skills and analytical thinking is crucial to be successful in this role.

The role is ever changing, with its responsibilities expanding in line with the needs of the business and its changing service offerings / associated tool sets. The successful candidate should be enthusiastic toward, and committed to, improving their own skills set in the area of AT&T’s services and billing systems.

Employee perks, benefits

• Taxi ride home on company costs when finishing after 10 PM (within Bratislava only)
• Meal vouchers
• Compensation for income loss due to sickness
• Company risk life insurance
• Centre teambuilding events
• Trainings

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

REQUIREMENTS:

  • Fluent English
  • Secondary school or university education
  • Very good communication skills - The ability to interact on the phone with customers and their peers during problem determination process. Prior experience interfacing directly with customers, project managers
  • Excellent analytical and problem-solving skills – ability to analyze and search for a possible error
  • Precise, detail-oriented and stress resistant
  • Previous office related experience preferred
  • Good command of MS Office package

Advertiser

Brief description of the company

Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.

Contact

Contact person: Martin Vasil
E-mail: send CV
Apply now

More good reasons to join us...


Sickness compensation plan, Private medical program, Extensive life and disability insurance

Employee discounts

Company team building events, Sports & culture

Numerous lifestyle discounts

Annual team award bonus, Special bonus for important life events

Award winning AT&T university

On-site parking
ID: 1933788  Dátum zverejnenia: 22.12.2014  Základná zložka mzdy (brutto) a ďalšie odmeny: depends on experience