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Join a multi-national company and
Billing Service Manager (Project Manager) - US hours supporting
Place of work
Aupark Tower, Einsteinova 24, Bratislava
Aupark Tower, Einsteinova 24, Bratislava
Contract type
full-time
full-time
Start date
asap or upon agreement
asap or upon agreement
Wage (gross)
motivating, depends on experience
motivating, depends on experience
Information about the position
Job description, responsibilities and duties
Location: Aupark Tower, Bratislava
Location: Aupark Tower, Einsteinova 24, Bratislava
Working hours: US hours (afternoon shifts, taxi drive home within Bratislava in late hours on company costs)
The Billing Service Mananger acts as a central person or a coordinator for investigation of billing dispute. The nature of the job is similar to a Project Manager.
The primary work activity of a Billing Service Manager is to investigate and manage the invoice and billing dispute resolution for a portfolio of named customers who have significantly overdue invoices and where the typical value of those invoices is in excess of $100K but typically this will be in excess of US$500K with no upper limit.
Using Project Management Skills, the Billing Service Manager ensures that resolutions are tracked and delivered in a structured and methodical manner, and providing comprehensive updates and reviews to Senior Management at regular intervals throughout the resolution process.
The Billing Service Manager acts as the lead person on conference calls and face to face meetings with Sales, Service Management and Customers, to understand and investigate issues relating to non-payment of invoices, this will often be across multiple countries or customer business units, to ensure prompt payment of invoices or resolution of disputes.
The Billing Service Manager works in cross functional teams to deliver process improvements and changes by applying their expert knowledge and "real world" customer experience to billing issues.
An ideal candidate should come from Finance or Billing environment within corporate business and should possess extraordinary communication and customer facing skills.
Location: Aupark Tower, Einsteinova 24, Bratislava
Working hours: US hours (afternoon shifts, taxi drive home within Bratislava in late hours on company costs)
The Billing Service Mananger acts as a central person or a coordinator for investigation of billing dispute. The nature of the job is similar to a Project Manager.
The primary work activity of a Billing Service Manager is to investigate and manage the invoice and billing dispute resolution for a portfolio of named customers who have significantly overdue invoices and where the typical value of those invoices is in excess of $100K but typically this will be in excess of US$500K with no upper limit.
Using Project Management Skills, the Billing Service Manager ensures that resolutions are tracked and delivered in a structured and methodical manner, and providing comprehensive updates and reviews to Senior Management at regular intervals throughout the resolution process.
The Billing Service Manager acts as the lead person on conference calls and face to face meetings with Sales, Service Management and Customers, to understand and investigate issues relating to non-payment of invoices, this will often be across multiple countries or customer business units, to ensure prompt payment of invoices or resolution of disputes.
The Billing Service Manager works in cross functional teams to deliver process improvements and changes by applying their expert knowledge and "real world" customer experience to billing issues.
An ideal candidate should come from Finance or Billing environment within corporate business and should possess extraordinary communication and customer facing skills.
Employee perks, benefits
• Meal vouchers
• Compensation for income loss due to sickness
• Company risk life insurance
• Centre teambuilding events
• Trainings
• Compensation for income loss due to sickness
• Company risk life insurance
• Centre teambuilding events
• Trainings
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Requirements:
Desired:
Service Management knowledge and experience
- Strong communication skills in English, both oral and written
- Previous working experience of 3 years
- Finance or Billing experience preferred but not required
- Project Management or Service Management skills and experience preferred but not required
- Customer facing skills
- Ability to quickly adapt to new and changing situations, to share creative solutions with team members, and possess a proven ability to provide and receive constructive feedback
- Ability to communicate on different organizational levels and with different organizational audiences
Desired:
Service Management knowledge and experience
- Masters degree, preferably in the area of Business/Project Management or Economics
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
Contact
More good reasons to join us...
Sickness compensation plan, Private medical program, Extensive life and disability insurance
Employee discounts
Company team building events, Sports & culture
Numerous lifestyle discounts
Annual team award bonus, Special bonus for important life events
Award winning AT&T university
On-site parking
ID: 1924194
Dátum zverejnenia: 19.1.2015
2015-01-19
lokalita: Bratislava Pozícia: Billing Specialist, Customer Support Specialist, EU Project Coordinator, Financial Analyst, Project Manager Spoločnosť: AT&T Global Network Services Slovakia
Základná zložka mzdy (brutto) a ďalšie odmeny: motivating, depends on experience