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Join a multi-national company and
Desktop Support Specialist
Place of work
Prešov region, Košice region
Prešov region, Košice region
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Location: Kosice, Slovakia
Working hours: Monday – Friday - 09:15 - 18:00, 15:15 - 00:00, after the training also weekends
Start: ASAP
This role will see you providing a comprehensive and reliable IT service within a team using established IT Service Management methodologies.
You will provide IT Technical support 7x24 cover for internal employees across the Europe, Middle East, Asia Pacific and South America regions.
You will work within a highly technical infrastructure environment both internally and with its clients, therefore it is expected that you will have a basic understanding of MS based technology; Exchange, Server, AD, Networking, TCP/IP, Infrastructure Management tools, Citrix, Blackberry.
Responsibilities:
∙ Ensure the agreed service levels for response times and availability of internal IT systems are achieved
∙ Ownership and maintenance of all incidents throughout the Incident Management processes including
∙ Manage queues within the IT Service Desk and the allocation of inbound requests/incidents to appropriate group
∙ Support Critical Incident and Disaster Recovery processes
∙ Support Change management processes including the maintenance of a change diary
∙ Communication of change, and ensuring the engagement with the relevant business areas
∙ Operate as a team member within the service desk staff
∙ Support IT initiatives for all Security Requirements
∙ Interface with other IT support groups and represent the Service Desk in project work
Working hours: Monday – Friday - 09:15 - 18:00, 15:15 - 00:00, after the training also weekends
Start: ASAP
This role will see you providing a comprehensive and reliable IT service within a team using established IT Service Management methodologies.
You will provide IT Technical support 7x24 cover for internal employees across the Europe, Middle East, Asia Pacific and South America regions.
You will work within a highly technical infrastructure environment both internally and with its clients, therefore it is expected that you will have a basic understanding of MS based technology; Exchange, Server, AD, Networking, TCP/IP, Infrastructure Management tools, Citrix, Blackberry.
Responsibilities:
∙ Ensure the agreed service levels for response times and availability of internal IT systems are achieved
∙ Ownership and maintenance of all incidents throughout the Incident Management processes including
∙ Manage queues within the IT Service Desk and the allocation of inbound requests/incidents to appropriate group
∙ Support Critical Incident and Disaster Recovery processes
∙ Support Change management processes including the maintenance of a change diary
∙ Communication of change, and ensuring the engagement with the relevant business areas
∙ Operate as a team member within the service desk staff
∙ Support IT initiatives for all Security Requirements
∙ Interface with other IT support groups and represent the Service Desk in project work
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
∙ Excellent IT technical support skills with a minimum 1 year experience
∙ Excellent English Language Skills, additional skills a bonus
∙ Service management knowledge and experience
∙ Excellent communication skills to deal effectively with internal and external customers
∙ Communications of IT issues and relate the implications of any such issues back to the business
∙ Excellent incident management skills
∙ Ability to prioritize workload
∙ Previous experience within a similar environment: experience of Microsoft Active Directory
And day-to-day administration of Microsoft servers together with Networking, TCP/IP
∙ Citrix, Blackberry and IP Telephony a distinct advantage.
∙ ITIL appreciation desirable
∙ Excellent English Language Skills, additional skills a bonus
∙ Service management knowledge and experience
∙ Excellent communication skills to deal effectively with internal and external customers
∙ Communications of IT issues and relate the implications of any such issues back to the business
∙ Excellent incident management skills
∙ Ability to prioritize workload
∙ Previous experience within a similar environment: experience of Microsoft Active Directory
And day-to-day administration of Microsoft servers together with Networking, TCP/IP
∙ Citrix, Blackberry and IP Telephony a distinct advantage.
∙ ITIL appreciation desirable
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
Contact
More good reasons to join us...
Sickness compensation plan, Private medical program, Extensive life and disability insurance
Employee discounts
Company team building events, Sports & culture
Numerous lifestyle discounts
Annual team award bonus, Special bonus for important life events
Award winning AT&T university
On-site parking
ID: 1804525
Dátum zverejnenia: 17.7.2014
2014-07-17
lokalita: Prešov region, Košice region Pozícia: Administrative Worker, Official, Customer Support Specialist, IT/Technical Support Specialist Spoločnosť: AT&T Global Network Services Slovakia