Technical and Damage Specialist (with German)

Place of work
Pribinova 19 (PANORAMA BUSINESS ll), Bratislava
Contract type
full-time
Start date
asap
Wage (gross)
Dohodou

Information about the position

Job description, responsibilities and duties

  • You will ensure and manage routine and exceptional maintenance operations in relation with garages, dealers, workshops and specialized tyre service provider in Slovakia, Austria and Switzerland
  • You check all kind of incoming invoices regarding tyres, service, maintenance and repair, short term rental, damage.
  • For all incoming invoices without prior given approval which are considered as correct, you will create an approval in system in order to book them
  • You book all invoices with approvals made in system which are considered as correct in a detailed way, with correct and consequent coding, dates and mileages
  • You send back all incorrect invoices with an attached letter or mail. You describe clearly the reason why you refuse the invoice. In case there is some information missing, you could also call the supplier in order to get this info and to re-consider the approval of the invoice.
  • You take care as well for bookings on several booking sorts (SMR, Tyres, Short term rental) as well as recharges to clients (always after prior information to account management). For bookings on damage repair, carried out by the garage, you put the action on the local colleague who will take care for this booking.
  • You inform proactively account management in case you discover repairs which may be caused by strange behaviour or technical failure.
  • In case of any doubts, you contact your local technical expert before taking any action
  • You keep the number of incoming invoices as low as possible, in particular before monthly prolongation (mostly 15th of the month) and at the end of the month
  • You will manage various driver’s requests linked to usage of the vehicle (e.g. service booking, fuel card blocking, provide technical information etc.)
  • You follow-up repair and maintenance events in order to minimize repair time, costs and optimize immobility of vehicles.
  • You will have to keep high customer and driver satisfaction level by providing rapid and reliable customer oriented service.
  • You support drivers in the process of accident declaration and the repair process of the damaged vehicle, guaranteeing maximum mobility.
  • You evaluate the claim and manage all necessary actions towards insurers, experts, brokers and repair suppliers to optimize the direct and indirect claim costs.
  • You ensure the follow-up of the claims files, including thefts and total losses in order to minimize costs, maximum recovery from reliable 3rd party and optimize mobility of vehicles.
  • Assure that all vehicles put on the road are properly insured , notify the insurer all changes in insurance conditions for insured vehicles and all cancelations of insurance.

Employee perks, benefits

  • Interesting job in international environment
  • Challenging tasks
  • Motivation salary package and benefits

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Automotive/ Economics / Business

Language skills

German - Advanced (C1) and English - Upper intermediate (B2)

Personality requirements and skills

  • Interest in cars – general and technical overview
  • strong customer service orientation
  • willingness to learn / develop
  • good communication skills (oral and written)
  • positive-critical attitude
  • team player
  • ability to sense the client's needs
  • flexibility towards colleagues
  • well organized
  • analytical skills
  • ability to react

Advertiser

Brief description of the company

The everyday mission of the Arval team is to think of and introduce solutions which simplify and optimize services associated with auto mobility.Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – professionals, SMEs and large international corporates – tailored solutions that optimise their employees' mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 28 countries by over 4,000 employees, and in 14 other countries through a network of partners. Arval’s total leased fleet adds up to over 1 000,000 vehicles throughout the world.

Number of employees

250-499 employees

Contact

Contact person: Yasmine Jalali
Tel.: +421257108000
E-mail: send CV
For the many journeys in life
ID: 2233529  Dátum zverejnenia: 9.3.2018  Základná zložka mzdy (brutto) a ďalšie odmeny: Dohodou
Všetky
ponuky Prihlásiť Vytvorte si
životopis