IT Manager (m/f)

DESCRIPTION

We pioneer.
Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.

Amazon is looking for an IT Manager (m/f) in Bratislava.

The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server and infrastructure issues, with both on-site and on-call capacity for our network.

As an IT Manager (m/f) you will lead an IT Support team in our corporate office alongside with delivering technical support for large IT and telecom infrastructures to a wide and exacting customer base. You will also be involved in implementing new systems with new technologies and also solving complex problems.

Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team and thrive in delivering high-quality results and always be on the lookout for improvements.

Your Responsibilities:
You will look after the IT infrastructure and provide services and support to a wide customer base. The extent of your responsibilities will include but not be limited to:
· Ensuring that work is carried out to a high standard and complies with all Amazon polices and guidelines, specifically IT and Health & Safety policies/guidelines.
· The coordination of trouble tickets and change management to strict Service Level Agreements (SLAs).
· Managing projects to support technical task execution and full ownership to ensure reporting and customer satisfaction.
· The development, ownership and management of the IT budget through it’s full life-cycle.
· Ensuring that the IT team is focused on their customers and delivers an outstanding level of service.
· The development of staff in both soft and technical IT skills.
· Staff and team scheduling.
· The management and implementation of Standard Operating Procedures (SOPs).
· The management of continuous improvement and driving towards operational excellence.
· Inventory and procurement management of IT equipment and services.
· The representation of the site and IT Team in local, regional and global meetings.

BASIC QUALIFICATIONS

For this position we expect:
· A technical bachelor degree; master degree is nice to have
· Management experience in an operational support / production environment as IT / ICT Manager or IT Service Delivery Manager.
· Linux/Unix System Support and/or MS Windows System Support experience.
· Networking knowledge – LAN / WAN and Wireless.
· Data Cabling / Computer Facilities knowledge.
· Experience of developing, lobbying for, owning and managing IT budgets (staff, hardware and software).
· Fluent local language skills and very good English skills
· Strong analytical skills with proven problem solving ability required.
· Previous management experience of a support team in a production environment with significant customer interaction required.
· Proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
· Must be willing to work in a fast paced and growing European and global environment where travel is required.

PREFERRED QUALIFICATIONS

Preferred qualifications and skills:
· An understanding of core internet technologies - DHCP, DNS, mail transport, TCP/IP and network file systems.
· CISCO experience and certifications.
· Certifications in Unix/Linux System Support and/or Microsoft Windows System Support.
· Telecom knowledge including VOIP / SIP and mobile technologies.
· Help Desk / Technical support experience.
· Service Delivery and Service Level Management experience.
· ITIL and Prince2 certifications.
· IT / ICT further education qualification would be advantageous.
· Ability to develop clear and concise documentation.
· Ability to develop the skills needed to support specific Fulfillment Centre Automated Systems.
· Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle.
· Ability to coordinate with corporate-based support groups to implement global IT changes.
· Excellent understanding of computers (both hardware and software) and a proven willingness to learn and apply new technology.
· Experience of working with a distributed team of peers, delivering both locally and across the wider team.


About our rewards
We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded. As well as a competitive salary and stock units we offer a whole host of other benefits, including an employee discount.

If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do at one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: we pioneer!

Sounds interesting? We wait for your application. Please apply online and upload your English CV (no letter of motivation necessary).

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process.
If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.