EU Real Time Manager

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our 3rd party sellers and merchants. We obsess over providing world class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

This role can be based in Bratislava, Cork or Luxembourg.
Internal Job Title: EU Service Delivery Manager

The Service Delivery Manager will build, develop and lead a real time capability accountable for the management of "on the day" service levels across phone and email queues in EU Seller Support. Supporting 4 seperate Opperating Units across 5 Amazon sites and 2 outsourcers this role will own the short term resource plan (

please submit your CV in English