Defect Reduction Specialist (Ref. No.: 432776)

Information about the position

  • Place of work: Námestie 1. mája 18, Bratislava
  • Contract type: full-time

Job description, responsibilities and duties

With Fulfillment by Amazon (FBA), Amazon’s new and innovative service offering, any merchant can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Merchants may list items for sale on Amazon or use other sales channels such as their own website or third party shopping/ auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a merchant’s customer.

Your responsibilities include:
- Coach FBA Merchants on standard processes, shipment requirements and errors encountered.
- Continuous improvements - enforce vendor and product compliance standards with FBA Merchants.
- Communicate corrective actions taken with individual shipments to Seller Services with the goal of having FBA merchants learn from mistakes and being compliant next time.
- Suggest changes to the FBA merchant manual in order best practice is shared among FBA merchant community.
- Proactively investigate fulfillment issues and specific errors in Seller Central that prevent FBA merchant inventory from being fulfillable. Work on resolutions with stake holders such as catalog and our engineering team in the US.
- Data analysis of all FC defects in order to cause an overall reduction in inbound issues.

Requirements for the employee

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

- Seller / Vendor / Customer Support experience 2+ years
- Fluent in English AND at least another European language is required (French, German, Spanish, Italian)
- Demonstrated problem solving and analytical capability
- Independent and flexible with good communications skills
- Strong business judgement
- Excellent Microsoft office/PC skills, including good working knowledge of Excel


Brief description of the company

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. We treat every day like day one. A day to bring in fresh ideas. A day to challenge convention. A day to make more good things happen for our customers. It’s that kind of entrepreneurial spirit that will drive our success now, and reinforce our reputation for great service for years to come. You could be part of it. It’s as simple as this: Work hard. Have fun. Make history.

Amazon opened a Center in Bratislava, Slovakia, creating over 600 new jobs. The new center is operated by Amazon Slovakia s.r.o. and is located at the Park One office center in Bratislava. Currently there are divisions as Seller Support, Financial Operations, Listing Specialists, Catalog specialist and more.

All open positions together with a job description and contact details can be found on

Main focus of the company's activities

Retail trade

Company address

Amazon /Slovakia/ s.r.o.
Námestie 1. mája 18
811 06 Bratislava
ID: 2732575   Dátum zverejnenia: 22.9.2016