Retail Account Manager with French

Information about the position

  • Place of work: Bratislava
  • Contract type: full-time

Job description, responsibilities and duties

The Amazon Retail Account Management team works to help Vendors be successful on Amazon, removing blockers where necessary in order to deliver the best possible customer experience and ensure people can find and discover anything they want to buy online. To support its growth, Amazon's Bratislava team is looking for an experienced Retail Account Manager. In this role, you will contribute to Amazon's mission to deliver timely, accurate and professional service to all vendors and ensure that high quality standards are guaranteed while maintaining high Service Levels on e-mail and phone. As Retail Account Manager, you will be the voice of vendor and be responsible for effectively managing escalations of complex problems from Vendors and identifies, evaluates, reports technical and/or operational problems and manages time and workflow independently and effectively. You will work closely with management and business owners to improve efficiency and accuracy of our processes. This position requires phone and e-mail communication with different departments within Amazon, vendors and employees, utilizing a wide variety of software tools to navigate vendor accounts, research and review policies and communicate effective solutions. The department is multilingual supporting languages in French, German, Spanish, Italian and English.

Ideal candidate is required to demonstrate performance in the following areas:
• Results oriented, by consistently meeting and exceeding service levels and targets in answering vendor’s request.
• Process Improvement, by working with peer/management teams to articulate and prioritize feature needs for higher efficiency.
• Project Participation, by effectively participating in projects that involve multiple teams within the Company that are above and beyond the normal area of responsibility or expertise.
• Judgment and Discretion: She/he takes decisions that are reasoned, documented, and involves partnering with other internal stakeholder teams as appropriate and required when making decisions that have wider impact.

Requirements for the employee

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

French - Upper intermediate (B2) and
English - Advanced (C1)

Personality requirements and skills

For this position we expect:
• Fluent level of English is a must;
• Advanced level of French (B2 minimum);
• Ability to effectively and efficiently complete difficult goals or assignments;
• Strong interpersonal and communication skills;
• Demonstrated ability to engage with various stakeholders and be impactful even in difficult situations;
• Actively seeks solutions through logical reasoning and data interpretation skill;
• Ability to make administrative and procedural decisions;
• Contributes to a positive team environment;
• Is data oriented with an ability to identify trends and improvement suggestions and communicate them through the appropriate channel;
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures efficiently;
• Confident in using Microsoft Package (especially Excel);
• Proven ability to work effectively to tight deadlines in a fast-paced environment.

Advertiser

Brief description of the company

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. We treat every day like day one. A day to bring in fresh ideas. A day to challenge convention. A day to make more good things happen for our customers. It’s that kind of entrepreneurial spirit that will drive our success now, and reinforce our reputation for great service for years to come. You could be part of it. It’s as simple as this: Work hard. Have fun. Make history.

Amazon opened a Center in Bratislava, Slovakia, creating over 600 new jobs. The new center is operated by Amazon Slovakia s.r.o. and is located at the Park One office center in Bratislava. Currently there are divisions as Seller Support, Financial Operations, Listing Specialists, Catalog specialist and more.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Main focus of the company's activities

Retail trade

Company address

Amazon /Slovakia/ s.r.o.
Námestie 1. mája 18
811 06 Bratislava
http://www.amazon.com

Contact

Contact person: Veronika Skakalova
E-mail: send CV
Send CV to the company
ID: 2730665   Dátum zverejnenia: 1.12.2016