Seller Support Associate with Italian

Information about the position

  • Place of work: Námestie 1. mája 18, Bratislava
  • Salary offered (gross): by agreement
  • Contract type: full-time

Job description, responsibilities and duties

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. To expand the selection of products available to customers Amazon engages with Sellers who offer their catalog of products on Amazons’ global e-commerce platforms.
In that context, Seller Support teams act as the primary interface between Amazon and our Sellers. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Seller's needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.

Seller Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within, offering multiple career paths in areas such as people management, program management, technical support, HR, training & development and workforce planning. Roles within Seller Support at Amazon offer candidates the opportunity to grow and develop skills such as mentorship, coaching, negotiation, process improvement, account management, data analysis, presentation and communication all while contributing to our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible Seller experience.

Position Description

The Seller Support Associate is the primary solution provider for global sellers on the Amazon platforms. In addition to providing a remarkable Seller experience, a Seller Support Associate is expected to address system issues, identify and implement process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements for phone, email and/or chat cases.

Successful candidates will have an immediate and distinct impact on the experience of Amazon Sellers therefore a strong record of customer obsession; high judgment and delivery of results are key requirements for this role.

Summary of Responsibilities
· Provides prompt and efficient service to Amazon Sellers through phone, email and chat.
· Demonstrates ownership of every Seller interaction to achieve successful first time resolution on all contacts
· Works with multiple technology applications and features to resolve Seller contacts
· Demonstrates the ability to recognize and identify system, process and policy issues impacting our Sellers and drive business improvement initiatives
· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
· Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
· Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
· Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
· Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.


High energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers. Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role. The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers.
· Language: Native or near-native Italian, fluent English
· Education: University graduate
· Technical (Computers & Internet) savvy is required.
· Strong prioritization and time management skills, with a high degree of flexibility.
· Demonstrates effective communication, composure, and professional attitude

· Experience within a contact center preferred (6 months).
· Desired technical skill-sets include MS Office applications; specifically Excel, familiarity with web browsers, and demonstrated capability to work with tailored in-house applications
· Business acumen in areas of e-commerce and retail is advantageous
· Process improvement awareness and experience
· Enthusiasm and strong self-motivation.
· Ability to embrace constant change with flexibility.
· Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
· Exemplary performance record, particularly with regard to quality & productivity
· Demonstrated desire to expand skills into new areas.

Requirements for the employee

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and
Italian - Advanced (C1)


Brief description of the company

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. We treat every day like day one. A day to bring in fresh ideas. A day to challenge convention. A day to make more good things happen for our customers. It’s that kind of entrepreneurial spirit that will drive our success now, and reinforce our reputation for great service for years to come. You could be part of it. It’s as simple as this: Work hard. Have fun. Make history.

Amazon opened a Center in Bratislava, Slovakia, creating over 600 new jobs. The new center is operated by Amazon Slovakia s.r.o. and is located at the Park One office center in Bratislava. Currently there are divisions as Seller Support, Financial Operations, Listing Specialists, Catalog specialist and more.

All open positions together with a job description and contact details can be found on

Main focus of the company's activities

Retail trade

Information about the selection process

please submit your CV in English

Company address

Amazon /Slovakia/ s.r.o.
Námestie 1. mája 18
811 06 Bratislava


Contact person: Eszter Andrasi
E-mail: send CV
Send CV to the company
ID: 2703494   Dátum zverejnenia: 26.9.2016