Seller Support Supervisor possiblility for Home Office

Information about the position

  • Place of work: Námestie 1. mája 18, Bratislava region, Bratislava, Malacky, Pezinok, Senec, Trnava region, Dunajská Streda, Galanta, Hlohovec, Piešťany, Senica, Skalica, Trnava, Trenčín region, Bánovce nad Bebravou, Ilava, Myjava, Nové Mesto nad Váhom, Partizánske, Považská Bystrica, Prievidza, Púchov, Trenčín, Nitra region, Komárno, Levice, Nitra, Nové Zámky, Šaľa, Topoľčany, Zlaté Moravce, Žilina region, Bytča, Čadca, Dolný Kubín, Kysucké Nové Mesto, Liptovský Mikuláš, Martin, Námestovo, Ružomberok, Turčianske Teplice, Tvrdošín, Žilina, Banská Bystrica region, Banská Bystrica, Banská Štiavnica, Brezno, Detva, Krupina, Lučenec, Poltár, Revúca, Rimavská Sobota, Veľký Krtíš, Zvolen, Žarnovica, Žiar nad Hronom, Prešov region, Bardejov, Humenné, Kežmarok, Levoča, Medzilaborce, Poprad, Prešov, Sabinov, Snina, Stará Ľubovňa, Stropkov, Svidník, Vranov nad Topľou, Košice region, Gelnica, Košice, Michalovce, Rožňava, Sobrance, Spišská Nová Ves, Trebišov
  • Contract type: full-time

Job description, responsibilities and duties

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. To expand the selection of products available to customers Amazon engages with sellers who offer their catalogue of products on Amazons’ global ecommerce platforms. The Seller Support team acts as the primary interface between Amazon and sellers. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Seller's needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.

Seller Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within, offering multiple career paths in areas such as people management, program management, technical support, HR, training and development and workforce planning. Roles within Seller Support at Amazon offer candidates the opportunity to grow and develop skills such as mentorship, coaching, negotiation, process improvement, account management, data analysis, presentation and communication all while contributing to our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible Seller experience

The Team Supervisor is accountable for creating a high performance culture that motivates associates to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience. As a front line manager of 10-15 associates, the Team Supervisor will provide coaching, guidance, and mentorship to drive achievement of individual and team performance goals. The Team Supervisor is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction. Other responsibilities include interviewing, training, performance management and employee engagement.

The successful candidate will have a commitment to achieving excellence in the Associates and Seller experience, and therefore a strong record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role.

Summary of Responsibilities

· Manages performance and behavior of 12-15 Seller Support Associates through effective 1:1 meetings, coaching, and mentorship.
· Direct line management for the Seller Support Associate Advisor role
· Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
· Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
· Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.
· Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
· Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
· Participates in daily Kaizen events to identify and implement process improvement change initiatives.
· Conducts Seller interaction audits and provide coaching to improve performance.
· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
· Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.


Education, Experience and Skills
· English: Fluent AND German: Fluent.
· At least 1 year of experience in people management
· Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.
· Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
· Demonstrates ability to analyze data, using the data to drive decision making.
· Fosters a positive team environment and collaboration within the site.
· Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.
· Demonstrates effective, clear and professional written and oral communication.
· Strong prioritization and time management skills, with a high degree of flexibility.
· Ability to embrace constant change with flexibility and good grace.
· Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
· Demonstrates effective communication, composure, and professional attitude.


Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles. Excels at providing coaching and mentoring to others with a goal of achieving success. Advocate for Associate engagement, fostering teamwork and collaboration towards achieving team goals. The ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions.

Requirements for the employee

Required education

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and
German - Upper intermediate (B2)

Required experience



Brief description of the company

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. We treat every day like day one. A day to bring in fresh ideas. A day to challenge convention. A day to make more good things happen for our customers. It’s that kind of entrepreneurial spirit that will drive our success now, and reinforce our reputation for great service for years to come. You could be part of it. It’s as simple as this: Work hard. Have fun. Make history.

Amazon opened a Center in Bratislava, Slovakia, creating over 600 new jobs. The new center is operated by Amazon Slovakia s.r.o. and is located at the Park One office center in Bratislava. Currently there are divisions as Seller Support, Financial Operations, Listing Specialists, Catalog specialist and more.

All open positions together with a job description and contact details can be found on

Main focus of the company's activities

Retail trade

Information about the selection process

Please submit your CV in English

Company address

Amazon /Slovakia/ s.r.o.
Námestie 1. mája 18
811 06 Bratislava


Send CV to the company
ID: 2627901   Dátum zverejnenia: 6.10.2016