Listing Account Specialist with Mandarin Language

Amazon /Slovakia/ s.r.o.

Place of work
Námestie 1. mája 18, 811 06 Bratislava, Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

The Listing Account Specialist will work with our Sellers to improve the quality of their listings on Amazon. They will educate Sellers on the advantages of high-quality listings and identify the causes of poor listing quality. They will advise Sellers on the technical aspects of listing improvement and report progress to internal stakeholders. The Listing Account Specialist will also interface with internal technical and business teams around the globe and contribute to platform changes and improvements.

Tech-savvy candidates with great interpersonal skills should apply.

Responsibilities:

- Actively manage a portfolio of international sellers whose listings need improvement
- Clearly communicate the benefits of high-quality listings to sellers
- Work with sellers to define timelines and corrective actions
- Identify root causes of listing problems and drive resolution
- Maintain service levels defined per project and ensures consistent quality of delivery
- Engage with internal and external customers/teams to define requirements, test data integrity, and verify business processes

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and Chinese - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

Basic Qualifications
- Young professional with Bachelor /Undergraduate degree
- Fluency in written and oral Chinese, together with English as the company language
- Advanced computer literacy in Microsoft Office (especially MS Excel) applications
- Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required
- Excellent communication skills with the ability to face internal and external partners in a professional and mature manner.
- Ability to work cross-functionally and with a wide range of employees with different skill sets

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees
ID: 2585827  Dátum zverejnenia: 17.8.2016