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Vendor Contact Management Associate with English language
Amazon /Slovakia/ s.r.o.
Place of work
Námestie 1. mája 18, Bratislava
Námestie 1. mája 18, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
The Vendor Contact Management team acts as the primary interface between Amazon and Vendors.
The VCM Associate is an advocate for the perfect Vendor interaction. By serving as the first resolution point for Vendors diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to enable resolutions for Vendors. As a subject matter expert in several platforms and specialties, VCM Associates will educate Vendors on processes, tools, and standards in real-time. This role requires the ability to multi-task utilizing a wide variety of software tools to navigate Vendor accounts, research and review policies and communicate effective solutions.
Responsibilities include :
· Extended support from pure contact management into further areas
· Selection expansion prior to seasons: VCM participates in several initiatives to increase Vendor listings and updates of catalogs in advance of peaks.
The VCM Associate is an advocate for the perfect Vendor interaction. By serving as the first resolution point for Vendors diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to enable resolutions for Vendors. As a subject matter expert in several platforms and specialties, VCM Associates will educate Vendors on processes, tools, and standards in real-time. This role requires the ability to multi-task utilizing a wide variety of software tools to navigate Vendor accounts, research and review policies and communicate effective solutions.
Responsibilities include :
· Extended support from pure contact management into further areas
· Selection expansion prior to seasons: VCM participates in several initiatives to increase Vendor listings and updates of catalogs in advance of peaks.
Information about the selection process
Please submit your CV in English.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Advanced (C1)
Personality requirements and skills
· Education: High School Qualification required as a minimum, 3rd level qualification preferred
· Language - English (any additional language is plus but not necessary)
· 12 months in a customer service environment, experience within a contact center preferred
· Working knowledge of the trouble ticketing process in relation to Seller Support/ VCM/ Retail
· Approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.
· Demonstrates effective, clear and professional written and oral communication
· Strong prioritization and time management skills, with a high degree of flexibility
· Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
· Language - English (any additional language is plus but not necessary)
· 12 months in a customer service environment, experience within a contact center preferred
· Working knowledge of the trouble ticketing process in relation to Seller Support/ VCM/ Retail
· Approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.
· Demonstrates effective, clear and professional written and oral communication
· Strong prioritization and time management skills, with a high degree of flexibility
· Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
Advertiser
Brief description of the company
At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
Number of employees
1000 and more employees
ID: 2572752
Dátum zverejnenia: 21.5.2016
2016-05-21
lokalita: Bratislava Pozícia: Account Manager, Administrative Worker, Official, Call Operator, Customer Support Specialist Spoločnosť: Amazon /Slovakia/ s.r.o.