IT Support Engineer

Information about the position

  • Place of work: Námestie 1. mája 18, Bratislava
  • Contract type: full-time

Job description, responsibilities and duties

At Amazon, it is believed that every day is still day one. A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. Amazon strives to be the most customer-centric company on earth. To get there, exceptionally talented, bright and driven people are needed. Amazon is one of the most recognizable brand names in the world and distributes millions of products each year to its loyal customers.

Amazon’s overall mission is simple: to be the place where customers can find, discover and buy anything online. Whatever customers want, means to deliver it will be found. With your help, Amazon will continue to enable people to discover new worlds.
This is your chance to make history.

Client Support Services group is looking for IT Support Engineer to join the team in the office based in Bratislava.

- To provide a 1st / 2nd and 3rd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met. Escalating where required. Whether it be a single end user or an IT peer the role requires the individual to support and solve all issues – no job is too big or small.
- To draft, support, audit and move the bar with regards to standards and the corresponding documentation. Helping define processes and measures to ensure their success.
- Project Management including acting as a single point of contact for projects, to provide technical support/input to site and team projects and initiatives. Including prioritization of workloads for both local and remote teams to ensure project delivery.
- To act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards.
- To audit, support and execute change management requests as required (which does include out of hours work).
- Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand; including all aspects of procurement and inventory management.
- To carry out ad-hoc requests as and when required.
- Contribute to the on call schedule for cases with critical impact.

Requirements for the employee

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and
Slovak - Advanced (C1)

Personality requirements and skills

- This position requires 3+ years of hands-on PC hardware, software and O/S support experience (including installation, configuration and troubleshooting) with exposure to a wide variety of products, issues and customer types. You will be the main point of contact for individuals reporting or highlighting issues with systems or equipment, with hands-on experience supporting all levels of IT infrastructure as well as Windows, Linux/Unix and Cisco platforms. You will perform oncall duty outside of business hours to react on critical infrastructure failures.

- Excellent customer facing skills.
- Strong analytical skills with demonstrated problem solving ability.
Previous experience in which high levels of initiative, judgment, and tact have been demonstrated.
- In addition, you will need a proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
- Must be willing to work in a fast paced and growing European and global environment where some travel maybe required.
- Ability to develop clear, concise documentation.
- Experience in procurement, inventory and asset management of IT equipment as well as managing the IT life cycle.
- Superior technical aptitude, written and oral communications skills and experience and the ability to deal effectively with people at different levels and in different situations.
- Hardware knowledge / experience - support and repair.


Brief description of the company

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. We treat every day like day one. A day to bring in fresh ideas. A day to challenge convention. A day to make more good things happen for our customers. It’s that kind of entrepreneurial spirit that will drive our success now, and reinforce our reputation for great service for years to come. You could be part of it. It’s as simple as this: Work hard. Have fun. Make history.

Amazon opened a Center in Bratislava, Slovakia, creating over 600 new jobs. The new center is operated by Amazon Slovakia s.r.o. and is located at the Park One office center in Bratislava. Currently there are divisions as Seller Support, Financial Operations, Listing Specialists, Catalog specialist and more.

All open positions together with a job description and contact details can be found on

Main focus of the company's activities

Retail trade

Company address

Amazon /Slovakia/ s.r.o.
Námestie 1. mája 18
811 06 Bratislava


Contact person: Veronika Skakalova
E-mail: send CV
ID: 2570773   Dátum zverejnenia: 3.1.2017