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Vendor Contact Management Associate with French language
Amazon /Slovakia/ s.r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
asap
asap
Information about the position
Job description, responsibilities and duties
Seller Support/VCM at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within, offering multiple career paths in areas such as people management, program management, technical support, HR, training and development and workforce planning.
The VCM Associate is an advocate for the perfect Vendor interaction. By serving as the first resolution point for Vendors diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to enable resolutions for Vendors. As a subject matter expert in several platforms and specialties, VCM Associates will educate Vendors on processes, tools, and standards in real-time.
Responsibilities include :
· Extended support from pure contact management into further areas
· Multilingual support: the knowledge of 2 languages (French and English) on communication level essential.
· Selection expansion prior to seasons: VCM participates in several initiatives to increase Vendor listings and updates of catalogs in advance of peaks.
The VCM Associate is an advocate for the perfect Vendor interaction. By serving as the first resolution point for Vendors diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to enable resolutions for Vendors. As a subject matter expert in several platforms and specialties, VCM Associates will educate Vendors on processes, tools, and standards in real-time.
Responsibilities include :
· Extended support from pure contact management into further areas
· Multilingual support: the knowledge of 2 languages (French and English) on communication level essential.
· Selection expansion prior to seasons: VCM participates in several initiatives to increase Vendor listings and updates of catalogs in advance of peaks.
Information about the selection process
Please submit your CV in English. In case you have a problem with submition, please send us your CV to our email address: [email protected]
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
French - Upper intermediate (B2) and English - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
BASIC QUALIFICATIONS
· Education: High School Qualification required as a minimum, 3rd level qualification preferred
· Language - French, English
· 18 months in a customer service environment, experience within a contact center preferred
· Fosters a positive team environment and collaboration within the site.
· Demonstrates effective, clear and professional written and oral communication
· Strong prioritization and time management skills, with a high degree of flexibility
· Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
· Education: High School Qualification required as a minimum, 3rd level qualification preferred
· Language - French, English
· 18 months in a customer service environment, experience within a contact center preferred
· Fosters a positive team environment and collaboration within the site.
· Demonstrates effective, clear and professional written and oral communication
· Strong prioritization and time management skills, with a high degree of flexibility
· Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
Advertiser
Brief description of the company
At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
Number of employees
1000 and more employees
ID: 2515459
Dátum zverejnenia: 8.9.2016
2016-09-08
lokalita: Bratislava Pozícia: Account Manager, Administrative Worker, Official, Call Operator, Customer Support Specialist Spoločnosť: Amazon /Slovakia/ s.r.o.