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Integration Specialist (Spanish)
Amazon /Slovakia/ s.r.o.
Place of work
Námestie 1. mája 18, Bratislava
Námestie 1. mája 18, Bratislava
Contract type
full-time
full-time
Start date
ASAP
ASAP
Information about the position
Job description, responsibilities and duties
Amazon's Seller Marketplace is a large and fast growing business where millions of customers transact with hundreds of thousands of sellers, who range from individuals to large retailers. In this context Amazon is looking for a talented, Spanish-speaking Onboarding Specialist based in Bratislava, Slovakia to support the international seller business on our European Amazon websites.
We are looking for a bright and motivated individual to build their career with our Listing Services team. You will join the Seller Onboarding team, helping our Sellers and our Merchant Services teams to get products uploaded and displayed in the optimal way, so that they are easy to find and have high-quality content (images, descriptions).
Summary of Responsibilities
· Provide onboarding support to recruited sellers that build an automated integration with Amazon Marketplace Web Services
· Provide technical guidance, review implementation progress, resolve technical issues and drive all stakeholders toward launch
· Daily and/or weekly contact with sellers via phone and email
· Gather facts and metrics about seller issues that need to be driven to solution
· Identify areas for operational improvement for sellers
· Engage with the Sellers on a regular basis to onboard their content onto the Amazon platform.
· Integrate Seller content to the Amazon platform using Excel templates and in-house tools, working with European Business Teams
· Work with Sellers to gather pain points in the listing process and educate them about the tools and processes which can make integrating easier
· Correct and enhance existing content of products that have high visibility on the Amazon website.
· Work on additional projects, help improve new tools and create new SOPs
We are looking for a bright and motivated individual to build their career with our Listing Services team. You will join the Seller Onboarding team, helping our Sellers and our Merchant Services teams to get products uploaded and displayed in the optimal way, so that they are easy to find and have high-quality content (images, descriptions).
Summary of Responsibilities
· Provide onboarding support to recruited sellers that build an automated integration with Amazon Marketplace Web Services
· Provide technical guidance, review implementation progress, resolve technical issues and drive all stakeholders toward launch
· Daily and/or weekly contact with sellers via phone and email
· Gather facts and metrics about seller issues that need to be driven to solution
· Identify areas for operational improvement for sellers
· Engage with the Sellers on a regular basis to onboard their content onto the Amazon platform.
· Integrate Seller content to the Amazon platform using Excel templates and in-house tools, working with European Business Teams
· Work with Sellers to gather pain points in the listing process and educate them about the tools and processes which can make integrating easier
· Correct and enhance existing content of products that have high visibility on the Amazon website.
· Work on additional projects, help improve new tools and create new SOPs
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Language skills
English - Advanced (C1) and Spanish - Intermediate (B1)
Other knowledge
Microsoft Excel - Advanced
Personality requirements and skills
For this position we expect:
· Bachelor + 3 years working experience
· Excellent communication skills in written and oral Spanish and English with the ability to face external and internal partners in a professional and mature manner through both email and phone
· Attention to detail, good in prioritization, demonstrating strong ability to manage multiple projects including work prioritization and resource coordination
· Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required.
· Interest in e-Commerce/Online Business
· Good technical comprehension and communication skills. Experience communicating with software developers on technical requirements
· A track record of success internal and external relationship management, and driving results
· Experience with XML, REST and HTTP as a data exchange tool; Web services experience
Further skills would be a plus:
· Experience writing SQL queries is a plus
· Master in Computer Science + 5 years working experience
· Fluency in French or Italian
· Bachelor + 3 years working experience
· Excellent communication skills in written and oral Spanish and English with the ability to face external and internal partners in a professional and mature manner through both email and phone
· Attention to detail, good in prioritization, demonstrating strong ability to manage multiple projects including work prioritization and resource coordination
· Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required.
· Interest in e-Commerce/Online Business
· Good technical comprehension and communication skills. Experience communicating with software developers on technical requirements
· A track record of success internal and external relationship management, and driving results
· Experience with XML, REST and HTTP as a data exchange tool; Web services experience
Further skills would be a plus:
· Experience writing SQL queries is a plus
· Master in Computer Science + 5 years working experience
· Fluency in French or Italian
Advertiser
Brief description of the company
At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
Number of employees
1000 and more employees
ID: 2451962
Dátum zverejnenia: 25.7.2016
2016-07-25
lokalita: Bratislava Pozícia: Account Manager, Administrative Worker, Official Spoločnosť: Amazon /Slovakia/ s.r.o.