Lean Six Sigma Project Manager

Amazon /Slovakia/ s.r.o.

Place of work
Námestie 1. mája 18, Bratislava
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

The Seller Support Amazon Customer Excellence Systems (ACES) Kaizen Promotion Officer (KPO) role (Seller Support ACES KPO) will continuously improve our Seller Support processes and services, align local priorities and customer requirements and partner with worldwide SeSU ACES to implement changes throughout the network. The leader in this role will lead process improvement projects, and facilitate meetings and/or training on process improvement and data analysis concepts.

The ACES KPO is responsible for:

Executing:

- Site Level Daily Kaizen activities including Gemba Walks, Fix It Lists, Standard Work support, Start Up meetings, etc.
- High priority (i.e. cross functional, high impact) Kaizen events and projects
- General duties to support and improve the Seller Support ACES program locally and globally as part of worldwide Seller Support ACES

Facilitating:
- Creation and maintenance of local “ACES Issues Pipeline” (list of all currently known seller impacting process issues)
- Review, prioritization and categorization of global “ACES Issues Pipeline” entries and improvement project opportunities, identified on Amazon Services owned websites (i.e. Help Pages, Seller Central, and YUMA)
- Local project pipeline consisting of regular scheduling of new projects - with local resources assigned - by HQ and local management, including NPT (Non Production Time) planning and preliminary impact/benefit calculations
- Improvement phase of local projects (project team soliciting SDE input & feedback, preparing IT development requests for IT sprint, and checking for relevant “off the shelf” solutions from internal and external sources)
- Evaluation of completed projects from worldwide Seller Support ACES for local relevance by local management team, make recommendations, and support implementation

Coaching & Training
- Local management and associates on ACES philosophy & methodologies, including proper data analysis and deep dive protocols
- Assigned project teams on application of proper process improvement and project management methodologies / act as a local resource

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Number of years of experience

6

Personality requirements and skills

We desire (prior):
- Kaizen event experience
- Data mining experience via SQL DB queries, etc.
- Statistical analysis experience, including knowledge of statistical software packages, such as JMP or Minitab
- Lean Six Sigma Green Belt or Black Belt certification

The candidate will have shown concrete evidence in his/her career for having a(n):
- Analytical Mindset to Dive Deep, understand data and draw accurate conclusions
- Desire to make things around him-/herself better
- Ability to see the big picture/whole system and execute on grass root level
- Success in implementing technical projects
- Eye for details (ability to see differences in things that are similar and similarities in things that are different)
- Outstanding facilitation, communication & presentation skills, particularly presentation of data analysis results (charts, graphs, etc.)
- Ability to lead people/teams without formal responsibility
- Ability to engage and build rapport with stakeholders at all levels, and
- Ability to excite others about what you (want them to) do
- Ability to thrive in a fast-paced and ever changing Service environment
- Strong computer experience in Microsoft Office suite products, particularly EXCEL and Sharepoint
- Bachelor’s degree, advanced degree (technical or MBA) preferred

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Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees
ID: 2311535  Dátum zverejnenia: 5.4.2016