Direct Fulfillment Onboarding Manager

Amazon /Slovakia/ s.r.o.

Place of work
Námestie 1. mája 18, Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

You will be expected to help integrate high-potential vendors onto Amazon’s Direct Fulfillment platform. Direct Fulfillment (often called Drop-ship) supports the fulfillment of customer orders directly from vendors’ facilities instead of the Amazon FC's (Fulfillment Center). You will manage integration starting from early interactions with vendors to their successful launch on the platform and work with vendors to determine their best integration approach. This is primarily a Supply Chain Operations / Transportation role but additionally you will work with other internal technical and business teams.

Required to demonstrate performance in the following areas:
- Metrics, by consistently leading the team to meet and exceed service levels and targets in reducing on-boarding time; reduce new vendor drop-outs from the integration program or attrition rate and maintain the performance and metrics of all team members, and hence manage the team at the expected levels.
- Process Improvement, by delivering significant business impacts and/ or contributions to the Company through improvement to quality, productivity, and/or customer experience. Work with peer technical teams to articulate and prioritize feature needs for investigation tool sets.
· People Development, by developing the Performance levels, career and skills of their Direct Fulfillment Integration/Vendor Onboarding team through continuous closure of performance feedback loops. Possess ability to recruit excellent team members into the team and company.
· Project Participation, by effectively participating in projects that involve multiple teams within the Company that are above and beyond the normal area of responsibility or expertise. Consistently demonstrate timely delivery of projects on roadmap to support the team and department vision.
· Judgment and Discretion: The candidate has direct responsibility over multiple functions and processes. She/he consistently exercises discretion in tactical and strategic decision making/problem solving and routinely reports to management chain as required. She/he takes decisions that are reasoned, documented, and involves partnering with other internal stakeholder teams as appropriate and required when making decisions that have wider impact.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Number of years of experience

6

Personality requirements and skills

- Demonstrable operations experience (at least 3 years). This experience should include substantial people management experience.
- Exceptional operational, managerial, analytical, and interpersonal skills.
- Operational excellence expertise in the form of black belts/ green belts or equivalent work experience desirable
- Excellent written and spoken business English skills and an ability to compose correct, concise and accurate written responses
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
- Ability to retrieve data and perform complex analysis to reach data driven decisions on all aspects of vendor experience for Amazon
- Advanced working knowledge of MS Office (esp. MS Excel) suite of products and optional knowledge of SQL.
- Experience in Lean Manufacturing and Agile project management methodologies is advantage

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees
ID: 2270610  Dátum zverejnenia: 19.1.2017