Seller Support Associate with English

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Within the Seller Support teams at our Bratislava Contact Center, we are providing phone, email and chat support to all types of merchants selling products on Amazon. We find unique solutions to technical, financial or business optimization related questions. We think outside the box and we go above and beyond for our customers. So if you are passionate about customer service, and if you can't resist helping others - Seller Support is the right place for you!

Summary of primary job responsibilities:

• Answer inbound phone/chat/email contact within quality and time-bound service levels agreed with our Sellers;
• Place outbound calls when necessary, both to speed up resolution time and to enhance Seller experience;
• Supporting all types of Sellers from individuals up to the large international corporations;
• Provide sellers with the best answer based on current Amazon procedures and become a real partner to them;
• Own resolution of each case from A to Z: Escalate questions or challenges to Team Supervisor when needed;
• Cooperate with peers on the team and keep a supportive mind at all times to encourage positive environment;
• Maintain a high level of discretion and reliability as to all issues faced by our Sellers.

LOCATION (Bratislava)
LANGUAGE REQUIREMENTS (English)
SHIFT REQUIREMENTS (YES)

Who we are looking for:

• English at excellent level is a must;
• Preferably a university degree or university student;
• Outstanding communication skills and eagerness to solve problems;
• Team player with positive attitude and genuine customer obsession!

What we offer:

• A people oriented and positive environment;
• A dynamic and multi-cultural teams with people coming from all over the world;
• Competitive salary conditions and a wide range of benefits for full-timers and part-timers alike;
• Wide range of career opportunities within growing Shared Service Center in Bratislava;

You can apply via www.amazon.jobs