Senior Collection Manager

Amazon is looking for an energetic and enthusiastic candidate to join the fast paced world of European Financial Operations in Bratislava. We’re not an average retailer and this is definitely not your average finance position. We’ll give you the opportunity to really make a difference to our business by working on and initiating projects in a fast-paced environment and ultimately delivering results.
If you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed contact management specialists, all while analyzing systematic issues and implementing solutions to challenging problems, we have the career you're looking for!


About us
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. We treat every day like day one. A day to bring in fresh ideas. A day to challenge convention. A day to make more good things happen for our customers. It’s that kind of entrepreneurial spirit that will drive our success now, and reinforce our reputation for great service for years to come. You could be part of it. It’s as simple as this: Work hard. Have fun. Make history.


About the role
The successful candidate will lead a team of 7-15 people + multiple Team-leads, with potential to extend up to 20, which ensures that our financial operations are prepared for our continued expansion. This will include managing a team that works with our non-Retail and Operations teams to ensure we service our vendors and customers in a manner fitting with our "Customer Obsession" philosophy.
Main focus, will be Amazons cash-flow and cash collection activities with focus on EU business expansion in direct business customer field (Advertising, Web-services, Product Adds).
The successful candidate will have a strong desire in innovating processes and exceed expectations in a dynamic, fast-paced environment, primarily driving innovation on behalf of customers / vendors.
As Amazon is the fastest growing online retail company in the World, this role can grow as fast.


People Management:
Leading and developing a team of AR Analysts and Team Leaders, including hiring, training, and employee development; managing group workload and establishing priorities; ensuring existing policies and procedures are followed; managing annual performance targets and operating budget; creating and monitoring appropriate performance metrics. This position will also act as an escalation point in resolving complex outstanding issues with internal and external business partners.


Project Management:
Solving complex customer/vendor issues and proactively heading off negative service trends. Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures. Development, analysis and improvement of new strategies and procedures. You will have the ability to develop, plan, and implement short and long-range goals. Developing and achieving performance goals and objectives in order to achieve business expectations.
A successful candidate is expected to be a part of a global team focusing on AR vision creation, Tools enhancement and development as well as being the key for further Amazon expansion.

Basic Qualifications:

- Being fluent in English. Any other language skills, primarily German, French, Italian or Spanish would be of great advantage.
- Proven track record of managing teams of 15+.
- Previous experience in customer service or finance field.
- Degree from a finance area would be more than welcome.
- Proven track record of process improvement and business development.
- Proficient in MS Excel.

Preferred Qualifications:

- Being fluent in English & German. Any other language skills would be of great advantage.
- University degree from a finance area.
- BPI Yellow, Green or Blackbelt certified.
- Outstanding knowledge of MS Access and Visual Basic + SQL skills would be welcome.
- Previous FP&A (Financial planning & analysis) experience.