Contact Center Business Analyst

Amazon /Slovakia/ s.r.o.

Place of work
Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

At Amazon.com, we strive to be Earth’s most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history.

Seller Support is a seeking an experienced Business Analyst to join the Quality team. This position will process data collected from a multitude of sources and in a variety of formats, manipulate data to meet project requirements, and load data into target databases. The role will be responsible for writing AdHoc and automated Oracle OBIEE reports, and converting data into digestible business intelligence and actionable information. The successful candidate will draw from previous work experience in contact center and data analytics.

Information about the selection process

Please apply via: http://www.amazon.jobs/jobs/271718/business-analyst

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Qualifications
Bachelors Degree in business, statistics, or similar field
At least 5 years’ experience preparing operational reports using excel and database queries
Familiarity with outsourcing environment
Analytical Problem solving ability
Demonstrated success in leadership
Executive business presentations
Expert skills in Microsoft Excel, SQL, and OBIEE
Preferred Qualifications
Advanced degree in business, statistics, or similar field
Experience with LEAN and/or Six Sigma methodologies
Demonstrated project management skills
Customer Service background
Strong knowledge of statistical controls and processe

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees
ID: 1977244  Dátum zverejnenia: 13.1.2015