AR Disputes Team Manager

The successful candidate will lead a team which ensures that our financial operations are prepared for our continued expansion. This will include managing a team that works with our Retail and Operations teams to ensure we service our vendors in a manner fitting with our "Customer Obsession" philosophy.

The successful candidate will have a strong desire in innovating processes and exceed expectations in a dynamic, fast-paced environment, primarily driving innovation on behalf of customers / vendors.

The biggest focus area is Accounts Receivables within our Vendor relationship with emphasis on financial transactions, such as invoices, credits, debit-notes and cash application.
The successful candidate would manage our operations across EU (mostly within Germany, but also France, Italy & Spain) reporting to local AR manager but cooperating with a broad management team across the globe.

Main business areas:
· Contact management (managing vendors questions and complaints through our online tools)
· Performance management of our vendor contact division & cash collection division
· Creation and management of our KPI’s
· Executive metrics reporting
· Responsible for Germany, France, Italy & Spain


People Management:
Leading and developing a team of circa 6-10 Financial Analysts, including hiring, training, and employee development; managing group workload and establishing priorities; ensuring existing policies and procedures are followed; managing annual performance targets and operating budget; creating and monitoring appropriate performance metrics. This position will also act as an escalation point in resolving complex outstanding issues with internal and external business partners.

Project Management:
Solving complex customer/vendor issues and proactively heading off negative service trends. Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures. Development, analysis and improvement of new strategies and procedures. You will have the ability to develop, plan, and implement short and long-range goals. Developing and achieving performance goals and objectives in order to achieve vendor promise expectations

In return, we will offer you a competitive salary, and other excellent benefits including healthcare. You will also have the opportunity to develop a rewarding career with one of the leading online retailers.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.