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Seller Support Team Manager
Amazon /Slovakia/ s.r.o.
Place of work
Nam. 1. maja 18, 811 06 Bratislava, Bratislava
Nam. 1. maja 18, 811 06 Bratislava, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
An Amazon Seller Support Team Manager holds a management position responsible for ensuring standards for productivity and quality assurance are met. The role requires to effectively manage a large scale operation with direct exposure to senior leadership across the network. As a Manager of People Managers the role provides behavioral coaching, guidance, and mentorship to Team Supervisors.
It is a critical role in our front-line organizational structure, reporting into the Operations Manager and collaborating with support functions to deliver key responsibilities including hiring, training and ownership of employee engagement through effective communication, recognition and lead by example behaviors. The role also requires a strong commitment to positive Employee experience and positive Seller experience alike.
It is a critical role in our front-line organizational structure, reporting into the Operations Manager and collaborating with support functions to deliver key responsibilities including hiring, training and ownership of employee engagement through effective communication, recognition and lead by example behaviors. The role also requires a strong commitment to positive Employee experience and positive Seller experience alike.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Number of years of experience
6
Personality requirements and skills
Qualifications
· Fluent level of English is required
· French, Spanish, Italian or German language skills would be a plus
· Demonstrated ability to develop, direct, and manage a group of people (experience with management at least 20+)
· Skill in developing and implementing new strategies and procedures.
· Demonstrated ability to develop, plan, and implement short- and long term goals.
· Demonstrated ability to analyze data and provide business oriented summaries.
· Ability to perform ambiguous tasks without guidance and support.
· Can adapt well to changing circumstances, direction, and strategy.
· Manage and drive staffing plans, cost analysis for the team.
· Fluent level of English is required
· French, Spanish, Italian or German language skills would be a plus
· Demonstrated ability to develop, direct, and manage a group of people (experience with management at least 20+)
· Skill in developing and implementing new strategies and procedures.
· Demonstrated ability to develop, plan, and implement short- and long term goals.
· Demonstrated ability to analyze data and provide business oriented summaries.
· Ability to perform ambiguous tasks without guidance and support.
· Can adapt well to changing circumstances, direction, and strategy.
· Manage and drive staffing plans, cost analysis for the team.
Advertiser
Brief description of the company
At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
Number of employees
1000 and more employees
ID: 1178700
Dátum zverejnenia: 8.6.2016
2016-06-08
lokalita: Bratislava Pozícia: Call Centre Manager, Customer Support Specialist, Department Manager, Team leader Spoločnosť: Amazon /Slovakia/ s.r.o.