Customer Success Operations Manager
Allplan Slovensko s. r. o.
Bratislava, Slovakia (Job with occasional home office)
full-time
upon agreement
2 500 EUR/monthbase salary depends on the professional qualifications and experience of candidate
Information about the position
Job description, responsibilities and duties
We are seeking an experienced candidate to develop our Customer Success Operation Team. Someone who will build customer success in our organization and also someone who will love to grow with the position.
• Deliver extraordinary experiences through clear and timely communication and support.
• Partner with Allplan’s Product Management, Sales Operations, Salesforce, Business Intelligence, Sales, Technical Services,
• Professional Serives and Marketing teams, communicating customer information and insights from the enterprise, business unit, project, and end-user level, especially as it relates to customer workflows and processes.
• Implement MVP customer health dashboard in Power BI with support from sales ops
• Provide business intelligence reporting on customer health, aggregate trends and the CS function’s performance.
• Select CS platform and manage CSM enablement (i.e. providing support to CSMs in getting the most out of the tools)
Employee perks, benefits
• Flexible working hours with 5 extra vacation days
• Language courses and professional courses
• Employee retention program full of different bonuses for your work and life anniversaries
• Fully paid meal allowance even during your vacation or sickness
• Free access to LinkedIn Learning on your private account
• MultiSport card, sport events and teambuildings
• Possibility to work from home
• Parking spaces and very good public transport connections
• Modern working environment without dress code
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Postgraduate (Doctorate)
Educational Specialization
Language skills
Experience in the position/sector
Number of years of experience
Personality requirements and skills
• Degree in marketing/sales.
• 4 + years of professional experience in customer success.
• Analytical skills adn mind with clear decision-making skills
• Churnzero, Gainsight or similar product knowledge – ability to be a subject-matter-expert.
• Outstanding discovery and listening skills.
• Ability to connect and build meaningful relationships.
• Confidence to act and drive positive outcomes.
• Exceptional computer skills, including Microsoft Office Suite.
• Excellent communication skills, written and verbal.
• Comfortable learning new technology.
• Ability to speak, write and communicate fluently in English required, German desirable.