Wireless support Engineer

Place of work: District Banská Bystrica

What we do

At R&D center in Nokia Bratislava we are developing state-of-the-art technologies which allow our customers to move towards next generation of IP Networks by developing network management solutions and various features for large systems used by biggest network, content or telecom providers in the world.

What are your job duties

Main tasks:
• Remote & local technical support for ALU LTE & Small Cells customers in EMEA region
Technology : LTE & Small Cells ( WMS, HDM, Femto, Brick, BSG, IPC ....)
• - Analysis of reported problems (service requests) using remote connection, on demand on-site (collection &
analysis of logs, traces,...)

• Problem root cause identification and description
• Solution of the problem (final fix or temporary solution/neutralization) or problem escalation to higher level of support

within Alcatel-Lucent and/or 3rd party supplier

• End-to-end problem management
• Patches installation & testing & acceptance
• Documentation of the analysis and findings in the ticketing system
• Remote or on-site installation (SW upgrade, patch, etc.), integration, acceptance test, etc.
• Communication with the customers and 3rd party suppliers (Sun, etc.)
• Rotation in 24/7 duty (availability by phone)
• onsite support in customer network if needed

General (mandatory) requirements:
• Minimum 2 years experience in Technical Support Center team
• University Degree in Telecommunications, IT or similar
• Fluent in English (spoken and written)
• General knowledge of IT
• Able to discuss technical problems with customers, able to handle critical situations in customer's network onsite or remotely
• Experienced to work in international environment, willing and able to work in international teams
• Flexible, willing to work abroad (short-term)
• Willing to carry hotline support 24*7
• Proactive, with analytical thinking, customer oriented
Specific requirements:
• Knowledge of telecommunication networks and systems
• Telecommunication Standards
• Knowledge of UNIX
• Knowledge of IP protocols and networks
• Reading of Basic Shell and/or Perl scripts
• GSM / WCDMA/ LTE network elements & protocols knowledge is an advantage

What we offer

• on the job training together with training on products and technology within our own training center
• Competitive compensation and benefits package ( +5 days holidays, Life Assurance, Pension Assurance, variable bonus system, sport & wellness, teambuilding activities)
• Working with up to date Technology and with an Young & Dynamic International Team
• Very nice work environment, perfect location
• a company which cares about sustainability ( One of the 50 most innovative companies according to the Massachusetts Institute for Technology, Listed in the Thomson Reuters Top 100 Global Innovators based on patents and portfolio )

Apply online