IP/MPLS Technical Support Engineer

Place of work: Alcatel-Lucent Slovakia a.s. PO BOX 373 OP 1 Bratislava, Bratislava

What we do

At R&D center in Nokia Bratislava we are developing state-of-the-art technologies which allow our customers to move towards next generation of IP Networks by developing network management solutions and various features for large systems used by biggest network, content or telecom providers in the world.

What are your job duties

Technical support engineer is providing a remote Level-2 worldwide customer technical support for Alcatel-Lucent IP/MPLS Routing products and solutions. Through investigation, finding a root cause and problem resolution the goal is to reach customer satisfaction.
This requires strong communication and negotiation skills, an engineer troubleshoot background accompanied with thorough understanding of IP technology.

Main tasks:
• Provide Technical Support for IP Routing and switching product portfolio. Focusing on IP Core routers (7950 XRS), Edge Routers (7750 SR) and Ethernet access and aggregation devices (7210 SAS)
• Investigate, analyze and drive problems reported by customer to a closure.
• Perform Technical Support covering 24x7 network outage restorations.
• Travel and work on-site if needed.
• Maintain interfaces with customer's technical personnel ensuring smooth information flow about reported problems and their resolution status.
• Maintain and improve interfaces with technical personnel from other multi-regional groups and organizations involved with Technical Support (e.g. Customer Advocates, Welcome Center, Logistics, L3 support, Product Houses).

What we are looking for

Qualifications (we also take into consideration fresh graduates applicats)

• Bachelor or Master degree in telecommunication or information technology
• Strong telecommunication technology knowledge in IP/MPLS area and relevant ITU standards
• Theoretical and practical (testing, troubleshooting) knowledge of IP/MPLS routers
• Ability to learn effectively and quickly
• Flexible, with positive and creative attitude to change
• Team player with the ability to work independently
• Customer orientation
• Good verbal and written communication skills
• Strong negotiation skills
• Fluent English

What we offer

• exciting job in a fast growing and exciting sector
• on the job training together with training on products and technology within our own
training center
• Competitive compensation and benefits package ( +5 days holidays, Life Assurance, Pension Assurance, variable bonus system, sport & wellness, teambuilding activities)
• Working with up to date Technology and with an Young & Dynamic International Team
• Very nice work environment, perfect location at Prievozská 4/A, Apollo BC II – B Block with possibility of parking space for employees
• a company which cares about sustainability ( One of the 50 most innovative companies according to the Massachusetts Institute for Technology, Listed in the Thomson Reuters Top 100 Global Innovators based on patents and portfolio )

Apply online