Customer Care Specialist

Affinity Analytics, s.r.o.

Place of work
Sturova 27, Košice
Contract type
full-time
Start date
by agreement
Wage (gross)
700-1000 v zavislosti od skusenosti s moznostou navysenia po skusobnej dobe

Information about the position

Job description, responsibilities and duties

Working Hours: Primary US working hours between 11:00 - 19:30(depending on account assignment). Every third week between 13:30 - 22:00
Responsibilities: The Customer Service team in Slovakia is responsible for supporting the implementation of the AffinityAnalytics platform at client sites in the United States. The Customer Care Specialist’s main responsibility is answering non-technical questions via phone, email and chat to help US clients utilize the AffinityAnalytics platform. The Customer Care Specialist will escalate technical issues to the software engineering team and communicate with clients work-arounds and resolution schedules. In addition, the Customer Care Specialist will be expected to keep clients aware of platform updates, and the development of online presentations, webinars to help users understand how to utilize the AffinityAnalytics platform.
The Customer Care Specialist will be accountable for the following:
· Overall customer satisfaction for assigned client accounts.
· Project schedule awareness and communication within assigned accounts.
· Rapid escalation and communication of technical issues.
· Documentation of technical issues and requests from US clients.
· Working schedule is in the U.S. hours with some flexibility based on assigned clients.

Employee perks, benefits

• Paid taxi transportation home when working past 10 PM within Kosice.
Be part of an American company with American culture and approach to problem solving
• Fitness bonus
• Leadership and communication training
• Paid lunch/meal tickets
• On-site refreshments
• Monthly team building awards dinner
• Team building trips: Ski Trip, Waterskiing, Tatralandia, Hurricane Factory
• Quarterly bonuses

Information about the selection process

Please send CV and cover letter in English

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Other knowledge

Microsoft Word - Basic
Microsoft Excel - Basic
Microsoft PowerPoint - Basic
Microsoft Outlook - Basic

Personality requirements and skills

Skills and Experience:
• Fluent English language skills in either American English or Queen’s English communication skills are required including proficient writing ability
• Previous working experience, ideally from international company is preferred but not required.
• PC literate with experience of a range of software packages. (MS Excel, Outlook, Word, Access).
• Previous experience from customer-facing role is helpful but not necessary.
• Knowledge of the Project Management best practices is advantageous.
• The ability to interact on the phone with the customers and their peers during the implementation and problem determination process.
• Flexible, analytical, team player and problem solver.

Advertiser

Brief description of the company

ABB Optical Group in the United State is a leading provider of optical products, services and business solutions in the eye care industry. ABB operates through three business pillars: ABB Contact Lens, ABB Labs and ABB Business Solutions. ABB is focused on the future of eye care professionals, helping them succeed by making practices more efficient and assisting providers to effectively navigate market changes. Visit abboptical.com for more information.

We have a unique platform that leverages many of the latest Amazon Web Services technologies to address some of the most challenging marketing and security needs in the United States. We use some of the newest Amazon technologies—Aurora, EBS, EC2, SES and many more. We also work on multi-channel messaging with SMS, IVR using the Twilio platform. If you want to transform your career and get an opportunity be part of an American company and American culture, then come visit us.

Our joint-headquarters are in Coral Springs, Florida in the United States and Kosice, Slovakia. Today, more than 1,500 providers in the United States depend on our technology and our dynamic team to help them provide exceptional care for their patients.

Number of employees

25-49 employees
ID: 2011095  Dátum zverejnenia: 20.10.2017  Základná zložka mzdy (brutto) a ďalšie odmeny: 700-1000 v zavislosti od skusenosti s moznostou navysenia po skusobnej dobe