Team Manager - Client Services for France

Role description
We are looking for a passionate Team Manager to join our French Client Services team. The Team Manager is responsible for serving ADP clients in order to deliver World Class Service, as well as providing leadership, coordination, and management of team members and work activities. We are looking for an outstanding Customer services Manager or Team Leader who is passionate about dedicating to helping the employees achieve their full career potential and the chance to have real influence on the standard of service that they provide.

Main responsibilities:
He/She ensures management of team members by:

• Providing them with needed training to perform their operational tasks.
• Preparing, implementing and monitoring annual individual development plans.
• Defining and managing yearly objectives and performance appraisals.
• Participating actively in selection of new hires.
• Weekly reporting of activities in internal time management tool.

Others:
• Organize payroll schedule, production and ensure service continuity.
• Ensure services are provided according to contractual commitment and Service Level Agreements.
• Agree and follow payroll rules and procedures for client specifics.
• Ensure compliancy to ISAE 3402 controls, participate in certification meetings, and update documentation.
• Apply Client Service methodology, processes and procedures (payroll validation, responsibility matrix, DTPs, etc.).
• Work closely with SSC Team Leads and HR in order to ensure new associates are recruited and trained consistently according to our standards.
• Identify Talent, work with Team Managers and HR ensuring appropriate development plans are created.
• Develop and participate to the deployment of the Shared Services Center.

Who are we looking for?
• A proven track record of successfully managing and motivating a customer services or sales team.
• Excellent level of English and French language.
• Self-starting, proactive approach with excellent communication skills and a sense of accountability.
• Great customer service and leadership skills are fundamental to this role.
• Sound negotiator, promoting quality and benefits.
• Organized and methodical
• Target driven and motivated.

We offer
• Friendly international environment
• Trainings and further career development
• Payroll training
• Competitive salary and an annual bonus
• 5 weeks of vacation per a year
• Pension plan
• Leisure time benefits (variety company discounts, e.g. MultiSport Benefit Card)
• Meal tickets, Free beverages, Engagement activities