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Customer Service for Russian and English speaking clients

Information about the position

Place of work
Bratislava
Job description, responsibilities and duties
For our client, an international company, we are hiring reliable and proactive person who will be responsible for communication with customers and responding to their requests.

Your main responsibilities will be:

- Assisting with placement of orders, refunds, or exchanges
- Solving queries, including billings, errors, account questions, cancelations, etc.
- Take payment information and other pertinent information such as addresses and phone numbers
- Advise on company information and steps to take to apply for services
- Answer questions about warranties or terms of sale
- Handle product recalls
- Offer products and services
- Work with customer service manager to ensure proper customer service is being delivered
- Compile reports on overall customer satisfaction
Other benefits
- International working environment
- Opportunity for continuous education and grow
- Trainings, coaching and mentoring from your direct supervisor
- Stability and pleasant environment
- Interesting package of benefits (vouchers, bonus system trainings and much more)
Contract type
full-time

Requirements for the employee

Required education
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Skills

Language skills

English - Advanced (C1) and
Russian - Advanced (C1)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
- English and Russian - fluent (both written and spoken)
- Willingness to learn
- Ability to handle communication with clients
- Experience with solving complex issues
- Ability to maintain professional communication even when stressed
- Proactivity, assertivity
- Team player, hard worker, helpful attitude
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Information about the recruitment process

In case you fulfill the above stated requirements, and are interested please send us your CV in Slovak and English language. Adecco will contact only selected candidates , given the large number of applicants . Thank you for your understanding, we look forward to our future cooperation.

Advertiser

Brief description of the company
The Adecco Group is the world's leading provider of HR solutions. The services we offer fall into the broad categories of temporary staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting. Adecco is in over 60 countries and territories around the world, we offer more than 650,000 associates with our clients every day. Adecco is present in Slovakia since 2002 and has currently 12 branches in multiple regions.
Main focus of the company's activities
Employment placement and personal consultancy
 
ID: 2477887   Dátum zverejnenia: 12.7.2017