User Support for Web Application - Product Pricing

Talent Solutions - ADECCO

Place of work
Slovak Republic
Contract type
full-time

Information about the position

Job description, responsibilities and duties

We are looking for candidates for the position of Web Application Support. Our client is a global provider of telecommunication services based in Bratislava. We are looking for members of a new team, who will be working on a start-up project of supporting Pricing Portal App users worldwide. Great project and great pay, 2.000 - 2.800 € monthly PLUS 13th salary.


Main responsibilities
- Providing daily support of the 2000 users of Pricing Portal worldwide – the portal is a Web based Application (Windows Server 2010, Silverlight, SQL Server 2008) used to provide, in an automated way, price offers for the products and services sold by our client
- Implementing new products and maintaining existing listings within the application, ensuring the functionality and effectiveness of the application for its users
- Receiving and categorising incidents in ticketing system, solving the 1st and 2nd level tickets independently according to set standards – one working day to close the ticket
- Collaborating on solving 3rd level tickets with a team of Pricing Portal Analysts
- Understanding the functionality of the Application and its connectivity with other applications
- Cooperation with the Pricing Portal Team in bugs reporting, resolution follow-up and communication to the users
- Note: EMEA working time

Desired skills and experience

- University degree in IT or related field
- Several years of experience with user support of web based applications
- Good understanding of web applications and their interconnectivity
- Understanding of Business field within technologies (Business VPN, IPVPN, POP, Cisco CPE,….)
- Fluent in English – written and spoken – daily communication with application users worldwide
- Strong communication skills, team player, reliability, flexibility, ability to work in a complex environment


INFORMATION ABOUT THE RECRUITMENT PROCESS:


In case you are fulfilling the above mentioned criteria and our position is interesting for you, please send us your CV in English language along with your motivational letter. Adecco company Adecco reserves the right to contact only selected candidates, given the large number of applicants. Thank you and we look forward to our future cooperation.

Employee perks, benefits

Salary according to experience level, 2.000 - 2.800 €/month PLUS 13th salary.

Company on whose behalf the position is being filled

Telecommunications

Our client is a global provider of telecommunication services based in Bratislava.

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Advertiser

Brief description of the company

Talent Solutions has been operating in Slovakia since 2002, and it has built a network of nine branches and onsite offices throughout the country.

Talent Solutions has proven to be a flexible and unbiased company with respect for the specific characteristics and requirements of the Slovak job market, without compromising on the quality of services.

Even after many years on the market, we have not deviated from our mission to anticipate our clients’ needs and adhere to the highest standards that guarantee individual effective solutions.

Number of employees

50-99 employees
ID: 1830235  Dátum zverejnenia: 12.9.2014