Customer relationship manager with HU/EN

Conduent Czech Republic s.r.o.

Place of work
Sokolovská 668/136d, 186 00 Praha - Karlín, Prague
Contract type
full-time
Start date
12.02.2017
Wage (gross)
30.000CZK

Information about the position

Job description, responsibilities and duties

Role: Relationship Specialist is a process management position, supporting the successful enrollment of clinical research trials.

The Relationship Specialist is responsible for supporting Client´s approach to patient recruitment tracking by performing various daily and weekly processes for assigned projects and/or geographical regions, utilizing Client´s proprietary software to update patient status, and providing timely feedback on site performance.

Main Tasks:
* Site Customer Service over the phone on issues related to Health Care and Pharmaceutical research
* Prompt solving of issues over the phone or by e-mail in Hungarian and in English
* Coordinate pharmaceutical research activities with both medical institutions and researchers
* Build and maintain good working relationship with all involved parties
* As a part of the team ensure smooth information flow, keep positive mindset and open communication

Employee perks, benefits

* Work for one of the most renowned companies in the world
* Attractive remuneration package
* Opportunity to learn and within Conduent organization
* Friendly and pleasant work environment (place of work next to metro station Invalidovna)
* Salary 30.000 CZK per month plus up to 20% performance based bonus after 3 months

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Hungarian - Proficiency (C2) and English - Advanced (C1)

Personality requirements and skills

Requirements:
* Experience in positions where you have played a support or other role in operations, process management or customer service in a fast-paced environment
* Customer orientation with an excellent relationship building skills over the phone
* Excellent problem-solving, verbal and written communication skills.
* Working knowledge of MS Excel and MS Word
* Native Hungarian with advanced English language knowledge

Advertiser

Brief description of the company

Conduent’s business services touch millions of lives every day. We are the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
Conduent is a company which takes care of you! If you want to start your career with an innovative organization or to show your experience, in each way, you’ll find what you are looking for with us!
ID: 2921915  Dátum zverejnenia: 5.2.2017  Základná zložka mzdy (brutto) a ďalšie odmeny: 30.000CZK