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Customer relationship manager with HU/EN
Conduent Czech Republic s.r.o.
Place of work
Sokolovská 668/136d, 186 00 Praha - Karlín, Prague
Sokolovská 668/136d, 186 00 Praha - Karlín, Prague
Contract type
full-time
full-time
Start date
12.02.2017
12.02.2017
Wage (gross)
30.000CZK
30.000CZK
Information about the position
Job description, responsibilities and duties
Role: Relationship Specialist is a process management position, supporting the successful enrollment of clinical research trials.
The Relationship Specialist is responsible for supporting Client´s approach to patient recruitment tracking by performing various daily and weekly processes for assigned projects and/or geographical regions, utilizing Client´s proprietary software to update patient status, and providing timely feedback on site performance.
Main Tasks:
* Site Customer Service over the phone on issues related to Health Care and Pharmaceutical research
* Prompt solving of issues over the phone or by e-mail in Hungarian and in English
* Coordinate pharmaceutical research activities with both medical institutions and researchers
* Build and maintain good working relationship with all involved parties
* As a part of the team ensure smooth information flow, keep positive mindset and open communication
The Relationship Specialist is responsible for supporting Client´s approach to patient recruitment tracking by performing various daily and weekly processes for assigned projects and/or geographical regions, utilizing Client´s proprietary software to update patient status, and providing timely feedback on site performance.
Main Tasks:
* Site Customer Service over the phone on issues related to Health Care and Pharmaceutical research
* Prompt solving of issues over the phone or by e-mail in Hungarian and in English
* Coordinate pharmaceutical research activities with both medical institutions and researchers
* Build and maintain good working relationship with all involved parties
* As a part of the team ensure smooth information flow, keep positive mindset and open communication
Employee perks, benefits
* Work for one of the most renowned companies in the world
* Attractive remuneration package
* Opportunity to learn and within Conduent organization
* Friendly and pleasant work environment (place of work next to metro station Invalidovna)
* Salary 30.000 CZK per month plus up to 20% performance based bonus after 3 months
* Attractive remuneration package
* Opportunity to learn and within Conduent organization
* Friendly and pleasant work environment (place of work next to metro station Invalidovna)
* Salary 30.000 CZK per month plus up to 20% performance based bonus after 3 months
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
Hungarian - Proficiency (C2) and English - Advanced (C1)
Personality requirements and skills
Requirements:
* Experience in positions where you have played a support or other role in operations, process management or customer service in a fast-paced environment
* Customer orientation with an excellent relationship building skills over the phone
* Excellent problem-solving, verbal and written communication skills.
* Working knowledge of MS Excel and MS Word
* Native Hungarian with advanced English language knowledge
* Experience in positions where you have played a support or other role in operations, process management or customer service in a fast-paced environment
* Customer orientation with an excellent relationship building skills over the phone
* Excellent problem-solving, verbal and written communication skills.
* Working knowledge of MS Excel and MS Word
* Native Hungarian with advanced English language knowledge
Advertiser
Brief description of the company
Conduent’s business services touch millions of lives every day. We are the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
Conduent is a company which takes care of you! If you want to start your career with an innovative organization or to show your experience, in each way, you’ll find what you are looking for with us!
Conduent is a company which takes care of you! If you want to start your career with an innovative organization or to show your experience, in each way, you’ll find what you are looking for with us!
ID: 2912151
Dátum zverejnenia: 29.1.2017
2017-01-29
lokalita: Prague Pozícia: Call Operator, Customer Support Specialist, Helpdesk Operator, Medical/Pharmaceutical Sales Representative Spoločnosť: Conduent Czech Republic s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: 30.000CZK