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Client support with Dutch
Place of work
Bratislava
Contract type
full-time
WHAT WILL
YOU DO
Client support position is suitable for fresh graduates that want to start their career in the international environment and are able to get accustomed to professional communication on everyday basis or for already experienced candidates who want to keep in touch with professionals on client’s side.
What will you do:
• Handle all incoming calls and emails from the client business and suppliers of Procurement system nature
• To be the prime contact for clients’ enquiries
• To be ready to answer to the client’s or supplier´s requirements in the professional manner by demonstrating and using of professional knowledge
• To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base
• Proactively initiate follow-up calls
• Solve problems largely by precedent with referral to detailed instructions/procedures
• To ensure the continuous improvement of response time to complaints and queries
• To have full scale knowledge and to be able to recommend the most appropriate solution for the customer and answer clients’ questions regarding our services
• Provide timely, accurate and relevant service related information in order for them to be delighted
• Ensure the continuous improvement of business outcomes utilizing best practices available and innovative environment
What will you do:
• Handle all incoming calls and emails from the client business and suppliers of Procurement system nature
• To be the prime contact for clients’ enquiries
• To be ready to answer to the client’s or supplier´s requirements in the professional manner by demonstrating and using of professional knowledge
• To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base
• Proactively initiate follow-up calls
• Solve problems largely by precedent with referral to detailed instructions/procedures
• To ensure the continuous improvement of response time to complaints and queries
• To have full scale knowledge and to be able to recommend the most appropriate solution for the customer and answer clients’ questions regarding our services
• Provide timely, accurate and relevant service related information in order for them to be delighted
• Ensure the continuous improvement of business outcomes utilizing best practices available and innovative environment
WHAT WE
EXPECT
• Good written and spoken Dutch and English language
• Microsoft Office on user level
• Good communication skills
• Ability to build and maintain relationships with key clients, team members and colleagues
• Microsoft Office on user level
• Good communication skills
• Ability to build and maintain relationships with key clients, team members and colleagues
Interested?
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ID: 2985051
Dátum zverejnenia: 23.3.2017
2017-03-23
lokalita: Bratislava Pozícia: Administrative Worker, Official, Call Operator, Customer Support Specialist, Procurement specialist Spoločnosť: Accenture, s.r.o.