Supplier Enablement Agent with German and English language

Place of work
Bratislava
Contract type
full-time

WHAT WILL
YOU DO

Process the enablement of suppliers on electronic invoicing through the Ariba Network platform. Manage a timeline of tasks including but not limited to: supplier invitation, profile review, the education, demonstration of the Ariba Supplier Network to suppliers, and the testing and reporting activities associated with the Ariba system. Good Communication skills are required as communication is vital throughout the process. Responsible for ensuring supplier enablement tasks are completed on schedule and that successful implementation of electronic invoicing for all suppliers has been provided to the Client.

Main Accountabilities
Operational Responsibilities
Educate and demonstrate E-Invoicing to suppliers. Communicate the Client prerequisites for electronic invoicing and ensure the supplier understands the importance of it.
• Lead conference calls with suppliers to define and coordinate the timeline and tasks to enable suppliers. Identify, research, report and complete tasks or issues related to implementation.
• Work with customer stakeholders, and Accenture representatives to define invoicing requirements that may be required process change.
• Create and maintain user documentation and all related vendor onboarding processes
• Maintain supplier registration profiles, export as required and ensure the supplier master data is updated in the Client Accounts Payable system
• Perform Supplier Registration and respond to all queries received.
• Train suppliers, assist them with the onboarding steps, troubleshoot if necessary and communicate.
• Effectively manage internal / external client relationships within own area of responsibility and build client relationships in the wider client environment
• Communicate and train suppliers on the E-Invoicing initiative
• Provide status reports and log issues with suppliers to client
• Meet the SLA’s given

Client Customer Responsibilities
• To provide high quality customer service to employees and suppliers in response to email, telephone or fax enquiries

WHAT WE
EXPECT

Aptitudes (functional skills)
• Helpful and proactive manner is important
• Strong customer orientation
• Drives issues to resolution and good problem-solving skills
• Good interpersonal skills
• Good administration skills
• Comfortable with responding to requests from all levels of the organization
• Ability to work effectively in a team environment

Technical Skills
• Supplier Network experience
• Knowledge of Ariba preferred
• Procure to Pay process knowledge
• Working knowledge of database applications
• Good computer literacy (e.g. Word, Excel and PowerPoint).
Other Expectations
• Ability to work cross functionally and resolve conflict
• Strong organizational skills and ability to perform under tight deadlines
• Prior experience with Ariba software or other web-based purchasing solutions is desired.
• Purchasing experience is beneficial
• College Degree
• Excellent English in both Oral & Written
• Excellent German in both Oral & Written

Experience
 Experience enabling or supporting a catalog-ordering type system; experience with data structures and detecting/resolving data integrity issues; experiencing conducting system or user acceptance testing;
Working Dimensions
 Role may require travel for initial training purposes only. Once agent is full trained the role will not involve travel
 Working Hours are float shift from 9:00 – 18:00 or 14:00 – 23:00

Interested?

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ID: 2825962  Dátum zverejnenia: 24.11.2016