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IT Support (part-time)

Place of work

Plynarenska 7/C, Bratislava

Contract type

full-time, part-time

WHAT WILL
YOU DO

• End user support delivery for company internal employees in accordance to policies/procedures
• Enter Incidents and Service Request details into call tracking system
• Resolution of service requests in accordance to procedures
• Track and maintain the asset inventory database
• Effective investigation and diagnosis of incidents, resolution or escalation of incidents to the next level support to restore services
• Conduct periodic/regular audits to ensure accuracy/integrity of the asset inventory database
• Report extra services provided
• Continued self-study to increase knowledge of standard hardware, software and related company processes
• Effective prioritization within the scope of responsibility
• Recognition of technical problems, proactive resolution of inquiries and problems of customers
• Transfer acquired knowledge

WHAT WE
EXPECT

English basic/intermediate
High-school graduate, or student
experience in IT infrastructure Service delivery is an advantage
Basic understanding of the Network topology & network connectivity(LAN/WAN), switching & routing and Server operations
Basic understanding of the voice systems
Call logging tools like Remedy, Supportworks etc welcome
Problem Solving Skills
Analytical Skills
Strong Customer orientation skills
Good communication skills
Ability to deal with stress of competing priorities and diverging interests within the same immediate time frame
High energy level and be able to effectively work with various cross functional teams

“Please mention the Requisition title and your Contact Number in the application to enable us quickly process your candidature”