Demand Manager

The Demand Manager is responsible for managing the procurement function on behalf of our customers through execution and coordination of a variety of delivery teams across Accenture’s existing services. The Demand Manager must appropriately manage customer projects to exceed customer expectations, and will require a combination of hands-on contract management depending upon the situation.

• Demand strategy definition and implementation:
o Serve as single point of entry for the Customers to leverage Tactical Program
o Operates as Quality checker for deliverables
o Develop Demand Management and Compliance Management Plan
o Lead Stakeholders requirements gathering – general requirements, planned spend or high value / problematics transaction specific
o Identify and Evaluate Opportunities per User, Department, Category, Plant
o Profile Categories internally and externally in coordination with category Management team
o Develop recommendation on Category Buying Strategy
o Channel the workload towards the competent team (i.e. Tactical Buying Team)
o Lead direct negotiation with Vendor as requested
o Serve as Liaison between Client’s internal Stakeholders & Tactical Buying Team

• Demand Management:
o Analyze and Forecast Demand per User, Department, Category, Plant
o Prioritize and find creative solutions to meet timelines and cost targets
o Create and Manage Tactical Buy Pipeline
o Generate Compliance Reports
o Analyze Reports & Provide Recommendations
o Collect and Analyze Supplier Performance Data

• User/Function Performance Management
o Collect and Analyze User/Function Performance Data
o Evaluate User/Function Relationships and Performance
o Conduct User/Function Performance Meeting
o Monitor User/Function Relationships & Performance

• Contract and Compliance Management:
o Provides on-site advice to Accenture’s business/client units and project teams on policy compliance matters.
o Track and report compliance on agreed service commitments
o Identify actions related to service request performance issues, improvements and trends
o Maintain Issue and Risk log. Follow up on open items to drive on-time closure
o Capture minutes of the meet from the status calls and share with key stakeholders
o Provide negotiation support as required
o Identifies and escalates non-compliance issues to appropriate Contract Manager
o Act as a liaison between the client, project team and/or business unit

• Very good written and spoken English skills
• Excellent business skills and mindset – to be the Sourcing Expert
• Strong Analytical and Strategic thinking skills
• Strong knowledge and understanding of sourcing areas
• Strong confidence, leadership including displaying very strong qualities of ownership and commitment
• Excellent ability to focus on changing priorities and delivering a sourcing solution that meets the overall project schedule and cost constrains
• Strong Team player with great social skills, interacting freely between sourcing, internal customers, and the supplier
• Strong communication Skills
• Experience – 5 years in International Business
• Experience applying a structured sourcing process to the management of the category from analysis through final negotiations.
• Experience developing, negotiating and maintaining contractual relationships with customers and suppliers
• Strong customer facing and relationship building experience
• Demonstrated experience in developing strategic plans Strong program management experience
• Experience identifying issues and coordinating cross-functional resources to meet common goals
• Bachelors/University Degree



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