Technical Support Specialist (part time)

The DC Operations team is a specialist group of Accenture resources based in the Bratislava Delivery Center. The team assists at creating solutions to tasks and requests tracking and reporting for the projects in the Delivery Center. Solutions are generally prepared using MS Access, Excel and SharePoint environments. It includes communication with other departments, team leaders and managers in order to find the best solution. Patience in communication and ability to provide own insight are required. Normally, the job scope does not cover gathering and processing data.

What will be your responsibility?
• Maintain key internal databases – correct data, communicate actively with internal customers to ensure data accuracy
• Create reports for further decision making purposes for management upon request
• Resolve technical problems with tracking tools (in MS Access and SharePoint), identify solutions and fixes, improve design
• Understand and continuously learn about inner-company methods and knowledge
• Cooperate with other teams in Accenture
• Design/provide regular/ad-hoc reports
• Design new tools

• Advanced Microsoft Office Skills (mainly MS Access and MS Excel)
• Advanced VBA and SQL knowledge,
• Ability to work in an independent, self-directed manner and to perform equally as part of a team
• Ability to express own points clearly and briefly, ability to explain technical matters to non-technical people
• Problem solving skills and process thinking
• Patience
• Proactivity
• Diagnostic and resolution
• Ability to see the big picture
• .NET, C and other programming languages is a plus

Key Success Factors
• Strong attention to detail
• Produce quality work and check own output thoroughly
• Keep deadlines and commitments
• Structure day-to-day work in methodical, repeatable and consistent approach
• Ability to work creatively and analytically in a problem-solving environment
• Good interpersonal and team-working skills
• Good communication, reliable and responsible
• Proactive, demonstrated can-do attitude, but managing expectations realistically
• Calm and objective under pressure
• Ability to work in a team as well as independently, creatively with strong analytical predispositions in a problem-solving environment
• Customer/Service oriented approach
• Knowledge of basic project management is a plus, but not required
• Knowledge of procurement is a plus, but not required
Language skills:
• English: advanced spoken and written
• German and other languages is a plus, but not required