Client Support with German language

• Handle all incoming calls and emails from the client business and suppliers of a procurement or accounts payable system nature, being the prime contact for customer enquiries
• To be ready to answer to the client or supplier´s requirements in the professional manner by demonstrating and using of professional knowledge
• To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base
• Proactively initiate follow-up calls
• Solves problems largely by precedent with referral to detailed instructions/procedures
• To ensure the continuous improvement of response time to complaints and queries
• To have full scale knowledge and to be able recommend the most appropriate solution for the customer and answer customer questions regarding our services

• Fluent German - written and spoken
• Good interpersonal skills – professional and courteous
• Ability to work under pressure, and deal with difficult vendors
• Very good communication skills, both verbal and written
• Very good problem solving skills
• Ability to work effectively in a team environment

“Please mention the Requisition title and your Contact Number in the application to enable us quickly process your candidature”