Helpdesk Agent with French language

Handle all incoming helpdesk calls from the Client business and suppliers of a procurement system nature, being the prime contact for customer enquiries. Ensuring telephone accessibility for the customers
• To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base
• To provide timely, accurate and relevant service related information in order for them to be delighted
• Solves problems largely by precedent with referral to detailed instructions/procedures
• To ensure the continuous improvement of response time to complaints and queries
• To have full scale knowledge and to be able recommend the most appropriate solution for the customer and answer custom

• Very good communication skills , ownership , willing to solve the issues
• Good interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers / customers on a regular basis)
• Good IT procurement skills. PC (Windows, Word, Excel, PowerPoint) and ERP (SAP) or other eRequisitioning tools essential.