Contractor Exchange Specialist with German and English language

• Maintaining close relationships with clients and agencies in order to understand requirements & provide on-boarding solutions
• Validate and approve submitted requisitions
• Validate requisition supplier distribution tiering options and override these where necessary - on a case by case basis.
• Organise interviews for and with Hiring Managers
• Create, validate and approve new work orders in the client ordering tool IQNavigator. Manage and complete extensions/terminations to contractors in the relevant manner
• Manage “targeted work order” contractor requisitions in accordance with GU category management strategy, liaising with Contractor Exchange Lead or GU Category Manager
• Perform supplier management activities ensuring that the client benefits from continuous improvement from their supply agreements. Resolve performance issues associated with supplier agreements
• Ensure effective customer and supplier relationships and serves as initial escalation point for issue resolution. Perform IQNavigator training (online) to suppliers or internal users.
• Support the Contractor Exchange Lead with general organisational activities as requested
• Provide high quality procurement service to the client ensuring that contractual and SLA obligations are met for work within scope of role, Report on activities, opportunities and results within category
• Ensure all requests are actioned on a daily basis, liasing with the Contractor Exchange Helpdesk where appropriate, ensuring the issue is resolved and communicated in the agreed manner
• Identify process improvements, cost savings and initiatives, document and raise with line manager for approval, then complete relevant actions/project

• Good general education
• Fluent written and spoken German and English
• Good organisational skills
• Preferrably experienced in procurement/HR terms and conditions (not a must)
• Computer literacy (eg. Word, Excel, Powerpoint)
• Ability to work comfortably with all levels of the organisation
• Strong written and oral communication skills
• Strong relationship management skills and a proactive customer-focused approach with enthusiasm to create change
• Ability to work in a fast-paced team environment
• Team player
• Self starter, demonstrating initiative and confidence
• Flexible
• Problem-solving/analytical skills