Procurement Agent with Swedish language

Place of work
Plynarenska 7/C, Bratislava
Contract type
full-time

WHAT WILL
YOU DO

• To create Purchase Orders (PO) and resolve PO related issues and enquiries
• To answer inbound queries regarding procurement and third party spend that have been routed via the helpdesk.
• To redirect external calls relating to AP enquiries to the appropriate client helpdesk
• To support an onshore Category Manager in sourcing and supplier relationship management activities
• To manage assisted buying (mini sourcing) projects as required

Operational Responsibilities
• Create Purchase Orders in the area of procurement services
• Resolve any PO related issues or enquiries
• Manage assisted buying (mini sourcing) projects as required
• Support an onshore Category Manager in sourcing and supplier relationship management activities
• Provide consistent support to all customers
• Initiate follow-up calls
• Coordinate with Level 2 teams for incident resolution
• Escalate customer issues as required to Supervisor
• Recommend updates to procedures and user guide to team lead
• Escalate any vendor disputes
• Strong understanding of the SLAs

Commercial and Financial Responsibilities
• Provide high quality helpdesk services to the client, ensuring that contractual Accenture SLAs and service obligations are met for the work within scope of the role.
• Identify opportunities to improve quality of operations.

WHAT WE
EXPECT

• Helpful and proactive manner is important
• Strong customer orientation
• Drives issues to resolution and good problem-solving skills
• Good interpersonal skills
• Good administration skills
• Comfortable with responding to requests from all levels of the organization

Other expectations:
• Excellent English in both Oral & Written
• Excellent Swedish in both Oral & Written
• Additional Language French and or German

Interested?

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ID: 2203405  Dátum zverejnenia: 30.7.2015