Procurement operations agent with Spanish and English language

• Handle all incoming helpdesk calls from the Client business and suppliers of a procurement system nature, being the prime contact for customer enquiries. Ensuring telephone accessibility for the customers
• To pick up the telephone promptly as a priority over all other activities
• To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base
• To provide timely, accurate and relevant service related information in order for them to be delighted
• Solves problems largely by precedent with referral to detailed instructions/procedures
• To ensure the continuous improvement of response time to complaints and queries
• To have full scale knowledge and to be able recommend the most appropriate solution for the customer and answer custom
• Validate and verify requisition is completed based on agreed procedure and ready for submission to preferred supplier(s) based on Category cards
• Receive & analyze vendor response
• Finalize requisition with updated requirements and information per agreement with supplier
• Create Purchase Orders based on the client’s policies
• As required, follow up with requisitioners or approvers responsible for receiving and resolve outstanding receipt non-compliance issues
• Proactively identify opportunities to improve and refine the content of the category cards
• Regular checking of requisitions in the respective databases, preparation of documentation materials for the client communication as well as internal use, check of the created Purchase Orders

• Very good communication skills, ownership, willing to solve the issues
• Good interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers/customers on a regular basis)
• Procurement and analytical background.
• Good IT procurement skills. PC (Windows, Word, Excel, PowerPoint)
• ERP (SAP) or other eRequisitioning tools are essential.
• Good written and spoken Spanish skills
• Good written and spoken English skills



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