Procurement Agent with German and English language

• To create Purchase Orders (PO) and resolve PO related issues and enquiries
• To answer inbound queries regarding procurement and third party spend that have been routed via the helpdesk.
• To redirect external calls relating to AP enquiries to the appropriate client helpdesk
• To support an onshore Category Manager in sourcing and supplier relationship management activities
• To manage assisted buying (mini sourcing) projects as required

Main Accountabilities
Operational Responsibilities

• Create Purchase Orders in the area of procurement services
• Resolve any PO related issues or enquiries
• Manage assisted buying (mini sourcing) projects as required
• Support an onshore Category Manager in sourcing and supplier relationship management activities
• Provide consistent support to all customers
• Initiate follow-up calls
• Coordinate with Level 2 teams for incident resolution
• Escalate customer issues as required to Supervisor
• Recommend updates to procedures and user guide to team lead
• Escalate any vendor disputes
• Strong understanding of the SLAs
Commercial and Financial Responsibilities

• Provide high quality helpdesk services to the client, ensuring that contractual Accenture SLAs and service obligations are met for the work within scope of the role.
• Identify opportunities to improve quality of operations.
People Management Responsibilities


Client Customer Responsibilities

To provide high quality customer service to employees and suppliers in response to email, telephone or fax enquiries

Aptitudes (functional skills)

• Helpful and proactive manner is important
• Strong customer orientation
• Drives issues to resolution and good problem-solving skills
• Good interpersonal skills
• Good administration skills
• Comfortable with responding to requests from all levels of the organization
• Ability to work effectively in a team environment
Technical Skills (nice to have)
• Ariba
• WQM (Remedy)
Other Expectations

• Ideally with a procurement or finance background
• Excellent English in both Oral & Written
• Excellent German in both Oral & Written
• Additional Language French, Swedish and or German (nice to have)

Working Dimensions
• Role may require travel for initial training purposes only. Once agent is full trained the role will not involve travel
• Supports Client organisation, both on-shore and off-shore Tactical Sourcing Teams, Customer Relationship team and retained client P2P organisation
• Working Hours will be defined, the candidate needs to be flexible due to the day and evening shifts
• Shifts: 9.00 - 18.00, 10:00 - 19:00, 14:00-23:00