Customer Service agent with Turkish language (7:30-16:30)

The person will be responsible for Customer Service - providing first line support for all users regarding sourcing enquiries within the applied application to achieve SLA targets and maintain the appropriate control environment. Acting as a second line support for the processing team based on Customer Service Lead instruction and giving guidance and support to users on correct invoicing.
The person will be also responsible for Master Data Management - communication with vendors, assessing the vendor requests, maintaining vendor information by following the client procedures and controls.

• general business experience, procurement related function of middle sized or large organization with posting environment e.g. Administrator or processor, or Customer Service or Call Centre background would be helpful
• Preferably graduate with a demonstrable track record of commercial international experience in buying goods and commodities
• Very good written and spoken English and Turkish skills
• Additional EU Language is beneficial (German)
• Good IT procurement skills. PC (Windows, Word, Excel, PowerPoint) and ERP (SAP) or other eRequisitioning tools essential.
• Good interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers / customers on a regular basis)
• Working hours 7:30-16:30