Procurement Center Operations Support Analyst

The Support Analyst has a solid understanding of the Procurement Operations domain and strong relationship building skills. Role is responsible for providing level 1 support to users of the Buying Center Operations Suite (BCOS).
The Support Analyst:
• Provides level 1 support and administration to end users on related issues and questions.
• Provides feedback, suggestions and new ideas to Product Leads on new capabilities and improvement areas.
• Works with Procurement Operations teams to set up and maintain rules, users and BCOS system settings.
• Provides training and documentation on the Procurement Platform.
• Has a strong working relationship with Procurement Operation Leadership and team members.

This role will be part of the Global Enablement team who are responsible for designing best in class processes and technology solutions to scale and automate operations across our offering. The team has a broad set of responsibilities that spans geographies, Practices, clients and functional areas to develop and maintain market leading technologies and processes that are leveraged by internal and external stakeholder base.
Specific responsibilities include the following:
• Train new joiners on products.
• Triage related issues and questions with the IT Production support team.
• Act as a liaison with the IT Production support for issues.
• Manage user and client admin process for users.
• Resolve and troubleshoot end user issues and questions related to role.
• Facilitate and support the new client enablement and roll outs.
• Conduct ad hoc process and data analysis, as needed.
• Proactively provide suggestions and areas of improvement for the platform.

• Minimum of 3 years’ experience in the Procurement space with broad knowledge across Sourcing, Category Management and Procurement Operations
• Fluent English
• Bachelor’s Degree in an engineering or supply chain field preferred
• Demonstrated ability to analyze, design and improve business processes
• Strong working knowledge of sourcing, category management and procurement operations
• Strong project planning and management skills
• Good listening skills and an ability to ask questions and probe to uncover issues with stakeholders of varying levels
• Demonstrated leadership in professional setting; either military or civilian
• Demonstrated teamwork and collaboration in a professional setting; either military or civilian





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