Customer service desk agent with Polish language

Place of work
Bratislava
Contract type
full-time

WHAT WILL
YOU DO

Handle all incoming helpdesk calls from the Client business and suppliers of a procurement system nature, being the prime contact for customer enquiries. Use Support Works for call management providing users with estimated resolution timescales and escalate issues that cannot be resolved in line with defined procedures.

• To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base
• To demonstrate and use professional knowledge of the customer base and processing in a manner which is clearly understood
• To maintain and improve customer retention levels by developing professional relationship with customers
• Proactively initiate follow-up calls
• To fulfill secretarial duty as/when required by the direct manager
• To provide timely, accurate and relevant service related information in order for them to be delighted
• Solves problems largely by precedent with referral to detailed instructions/procedures
• To ensure the continuous improvement of response time to complaints and queries
• To have full scale knowledge and to be able recommend the most appropriate solution for the customer and answer customer questions regarding our services
• Improving customer satisfaction measured by the Customer Satisfaction Survey
• To continuously increase customer satisfaction by improvement of complaint handling performance in order to minimize customer loss
• To identify the best service solutions in order to increase the satisfaction
• Responsible for procurement operations – processing of client’s orders, requisitions, resolving invoice issues, change of purchase orders, rejections, enable vendors to receive electronic purchases, maintenance of P2P platform workflow to accommodate budget control check etc.
• The person will be responsible for procurement operations – processing of client’s orders, requisitions, resolving invoice issues, change of purchase orders, rejections, enable vendors
• Create or change of vendor master data in the ERP system based on the request form
• Recommend updates to vendor master management processes including: add / change / approvals, activate / deactivate policies, fields to be captured and hierarchy
• Executing the vendor master process, following Client Procedures & Controls
• Propose data standards for vendor master records
• Assess new vendor requests in line with Client instructions (e.g. Preferred Supplier list)
• Validate vendor information (e.g. VAT numbers, VAT Group / Category) by obtaining required certification / information
• Obtain required vendor information to create and/or complete vendor master records
• Recommend vendor on-boarding processes and procedures

WHAT WE
EXPECT

Technical Skills
• Very good PC skills

Other Expectations
• Fluent Polish, English - written and spoken
• Good interpersonal skills – professional and courteous
• Ability to work under pressure, and deal with difficult vendors
• Very good communication skills, both verbal and written
• Very good problem solving skills
• Ability to work effectively in a team environment



“Please mention the Requisition title and your Contact Number in the application to enable us quickly process your candidature”

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ID: 1941490  Dátum zverejnenia: 27.11.2014